Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Technology Business Enablement (TBE) organization sits under the Enterprise Platform & Technology Business Enablement. The Technology Business Enablement strives for predictability, transparency, and efficiency through best-in-class enablers including Technology Portfolio Management, Technology Workforce Strategy & Talent Excellence, and Value Co-Creation.

With 200 colleagues and contractors, TBE’s success is founded in the efficiency of organizational processes and operations. To help maintain and grow this standard, we’re seeking a highly-organized, hard-working and enthusiastic Manager Assistant to run daily processes, project management and colleague engagement activities globally in TBE. The Manager Assistant will support the VP, Tech Business Enablement and oversees operations and portfolio management for the organization. Furthermore, the position will help develop insights and influence the strategic direction of projects.

Reporting to the Vice President, TBE, this position is in part responsible for ensuring the effectiveness and efficiency of the leadership team’s operating rhythm, and delivery of goals pertaining to the Technology Portfolio Management, Technology Workforce & Talent Excellence (TWTE) and Value Co-Creation (VCC). This a great opportunity for a driven individual to apply program or operations management skills scale in a fast-paced, exciting technology organization.

Key Responsibilities include:

• Partner across the team to define, document and communicate strategic priorities and help shape the TBE vision, strategy and roadmap

• Document annual and quarterly goals for the team, assist with tracking performance against goals and communication with the team on performance on a regular basis

• Craft presentations for key business updates with senior leaders and internal stakeholders

• Develop presentations, content and agendas for key internal and external meetings (e.g. Town Halls, workshops, employee engagement events)

• Support the VP with management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, investment planning, and business planning)

• Own and manage team budgets, ensuring accuracy of reporting, correct utilization of funds, and escalating and resolving any issues in coordination with business partners

• Collaborate with enterprise partners as well as with other centers of excellence on key initiatives and business priorities

• Understand the pulse of the TBE team, assess the health of colleague engagement and development within the team, propose recommendations to address key themes/top priorities and manage initiatives to optimize (including team events, rewards and recognition and more)

• Increase the efficiency of existing processes and procedures to enhance the organization’s internal capacity.

Qualifications

The successful candidate will be proactive, highly organized, a team player, a confident communicator at all levels, and eager to take full ownership of their work.

Skills & Experience:

• Excellent organization and planning skills are essential

• Versatile, with ability to wear many hats and focus on creative problem solving

• Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality

• Proactive and detail oriented with ability to think “end-to-end” and work autonomously

• Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality

• A self-starter who is able to lead projects with autonomy.

• Eager to lead as well as follow and receive feedback with an outlook toward team success and growth.

• Ability to prioritize tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment.

• Demonstrated knowledge of project and process management.

• Outstanding written and verbal communication skills with focus on precision and command of corporate protocol.

• Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment.

• Never settle for being “good enough” and able to work well under pressure in a changing environment.

• Prior experience in Technology, Product or Portfolio related team is preferred

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25003461