Description

⁃ Establish strong relationships with Brands, regions and markets. Interact, influence and work with leadership teams to ensure affiliates' Retail Operations teams stay up⁃to⁃date with latest situations in the markets and ensure regional alignment.

⁃ Establish a culture of sharing and adopting best practices across assigned markets. Be a Subject Matter Expert concerning Retail Operations. Drive consistency among operations and service across region.

⁃ Project manage the assigned programs to drive retail operations consistency and efficiency. Build strong partnerships and collaborate on positive outcomes for each affiliate to implement.

⁃ Provide guidance to regions/brands on best practices in retail operations including back office operations and education ⁃ Conduct training sessions and workshops with each Brand/Market at various levels (brand GMS/managers, retail managers, field staff). Champion the Retail Ops Community work in APAC region.

⁃ Key partner between Global Environmental Affairs & Safety (EAS) and Affiliates on all Retail EAS matters/topics in the APAC region. Ensuring compliance and escalation of critical issues.

⁃ Periodically visit freestanding stores and assess the level of store operations consistency and efficiency, Report findings and elaborate recommendations and follow through with confirming change requests have been adopted

⁃ Lead Backoffice operational activities of store opening and store closure.

⁃ Managing the on⁃going review and process for approval to updates and accuracies for Policy & Procedure documents and E⁃Learning training files in all affiliates. This includes but it not limited to the Retail Operations Compliance E⁃Learning library and annual compliance re⁃training that is required.

⁃ Key partner between Internal Audit and Retail Operations coordinating and supporting the rectification of all post⁃audit finding activities that affiliates need to complete in relation to Retail Operations. Ensuring that affiliates are compliant with all audit findings as quickly as possible to mitigate any risk exposure or potential fines from local authorities.

⁃ Retail Operations process owner of all areas of compliance at Retail across the region. Responsible for supporting markets and ensuring that training is implemented and reviewing operational process efficiency and effectiveness.

⁃ Identify and share best practices from the industry/competitors, in collaboration with brand and geographic retail leads, Contribute to develop and/or deploy relevant training in the region.

⁃ Critical project lead in the work to identify opportunity for Retail Operations workload standardization across the region. Determining existing processes and coordinating the development of digital solution changes to enable process efficiencies.

⁃ Support the Consumer Engagement Culture: driving a world class customer experience based on brand history, heritage, service and consumer feedback

Qualifications

⁃ At least 5 years of experience working at Retail stores, or in Retail store leadership role

⁃ Strong track record of driving excellent retail operations and building capabilities ⁃ developing, managing, training, and measuring retail policy and procedure programs for a sizable business/market

⁃ Knowledge of retail operations and strategy in the Asia Pacific region

⁃ Able to comprehend and provide inputs into business strategies

⁃ Experience in International retail organization, luxury / prestige beauty industry is preferred but not required

⁃ Excellent oral/written communication and presentation skills. At least one Asian language is highly advantageous

⁃ Experience working with Retail Point of Sale (POS) systems/platforms

⁃ Able to confidently communicate with leaders in various levels: Affiliates, Regional and Global

⁃ Able to drive changes by influencing, inspiring, teaching, and collaborating

⁃ Knowledge of Customer Journey, Consumer Experience & Satisfaction Survey Programs, Workforce Management & Labor Optimization

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.