Location Designation: [[cust_rolelocationdesignation]]

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops, and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, or fostering a vibrant workplace culture, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life a destination employer for generations to come.

We are looking for a self-starter with excellent written and verbal communication skills and acute attention to detail, along with strong execution and time management skills. The ability to handle confidential and sensitive information in an appropriate manner is critical. As an HR employee, you will be exposed to on-the-job training within a fast-paced environment. We will provide guidance and direction on various HR processes and procedures. Coaching and feedback are provided to help you gain the necessary skills to be successful.

What You’ll Do:

• Investigate, research, and respond to all customer tax inquiries in a timely and helpful manner via phone and email

• Input all transactions that are not entered by the customer or received via interface such as gift cards, IRS lock-in letters, location changes, and adjustments.

• Maintaining a high standard of accuracy and attention to detail

• Explaining difficult or sensitive information when necessary

• Trouble shooting problems, resolving errors, and escalating issues to management

• Participate in a variety of testing efforts for the system, support packs and other processing changes.

• Develop and maintain written procedures for current and future processes

• Ensure compliance with MAR/SOX for relevant processes and provide support to internal and external audit process

• Handle inquiries related to a W4 or W2

• Acting as a liaison between and providing tactical support to any HR partners needing assistance

• Identifying opportunities for HR improvements

• Self-sufficiently managing and executing process responsibilities and communicating status updates to appropriate partners

• Participating within HR on project related work and special initiatives

What You’ll Bring:

• Bachelor’s degree in accounting, Finance, HR or other business disciplines preferred

• Preferred 1-3 years of relevant work experience

• Solid proficiency in Excel

• Excellent verbal/written communication, organizational, and analytical skills

• Strong relationship building skills and work ethic

• Experience with data entry and administrative tasks including recordkeeping

• Ability to work independently, take initiative and work collaboratively in a fast-paced environment while integrating attention to detail and organization.

• Preferred experience with HR enterprise-based ledger or Finance system (e.g. SAP)

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Pay Transparency

Salary Range: [[cust_salaryRangePosting]]

Overtime eligible: [[customString6]]

Discretionary bonus eligible: [[cust_merit]]

Sales bonus eligible: [[stockPackage]]

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit ourNYL Benefits Site (https://nylbenefits.com/) .

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.Click here (https://www.newyorklife.com/newsroom/diversity-and-inclusion-awards) to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation (http://www.newyorklife.com/foundation) . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit theCareers (https://www.newyorklife.com/about/careers/) page of www.NewYorkLife.com .

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