Description

The North America Stores team is seeking a Senior Manager of Creative Operations to lead strategic roadmap planning, in partnership with cross functional stakeholders for the organization. In this role you will manage and oversee all intake of new business, and be a thought leader in technology adoption and workflow enhancements.

As the Senior Manager of Creative Operations, you will manage a team and drive the planning and prioritization of operational management, including creative deliverables, resource management, schedule tracking, and risk mitigation, while collaborating with leadership and cross-functional partners to deliver innovative solutions across work streams. You will need to manage communications across levels and organizations within Amazon to ensure awareness, understanding and alignment with organizational and business priorities.

The ideal candidate will exhibit autonomy, bias for action, high judgment, ability to deliver results and exceptional organization and communication skills.

Key job responsibilities

• Oversee a complex portfolio of work, constantly evaluating and anticipating bottlenecks, providing escalation management, making tradeoffs, and balancing the business needs versus technical constraints

• Manage creative team resources to support and deliver projects on time, within scope, and on budget

• Improve and optimize organizational workflows, processes and team efficiency, enhancing planning and ensuring scalability

• Work to accelerate content delivery through tooling and artificial intelligence (AI)

• Own operational planning for creative team, with an emphasis on minimizing disruptions and maximizing adoption

• Manage external agency and partner relationships, ensuring creative deliverables meet expectations

• Promote the growth and development of the creative team, cultivating a culture of continuous learning, improvement, and self-sufficiency

About the team

The Amazon North America Creative team is responsible for crafting bold, efficient, and breakthrough marketing content to reach and resonate with today's audience. We aspire to meet customers wherever they may be—on social media, on their phones and devices, across the site, in their inboxes—and provide easy ingresses to the site via beautiful, inclusive, inspiring, and innovative content. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and meeting our marketing goals.

Basic Qualifications

• 10+ years of creative operations experience

• 5+ years of people management experience

• 5+ years of working cross functionally with creative, product and tech teams experience

• Experience operationalizing and maturing creative organizations within a complex and ambiguous corporate environment

• Experience owning program strategy and end to end delivery, including defining program requirements and using data and metrics to determine improvements

• Experience working with, presenting to, and influencing senior executives up to VP level

Preferred Qualifications

• Skilled in navigating complex tradeoffs to prioritize resources, organizational health, and scalable solutions

• Ability to guide a diverse range of professionals, significantly impacting organizational objectives and strategies

• Financial management skills

• High capacity for making informed decisions that positively affect customer experience, business outcomes, and technical considerations

• Excellence in communication, planning, risk management, and strategic escalation

• Expertise in enhancing cross-organizational creative programs and mechanisms

• eCommerce and/or retail experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,100/year in our lowest geographic market up to $238,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.