Sr. Manager, Project Management - Portfolio Operations (Hybrid)

Capital One is a Fortune 500 company and one of the nation's top 10 banks. It offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work.

The Core Platform within the US Card business is seeking a dynamic Senior Project Manager to help our product teams operate as effectively as possible by building a foundation of excellence through metrics, business processes, best practices and reporting. Key objectives include ensuring transparency into demand signals for Core, enabling effective prioritization and trade-off decisions through reporting, and streamlining the internal customer experience. In this role, you will manage, scale, and evolve our local centralized intake processes to enable the frictionless flow of intent from ideation to build. You will do so in a well-managed way, in partnership with key stakeholders within Core and Card. You will create transparency into Core's end-to-end delivery pipeline through feedback loops and self-service tools and resources. You will also develop PI planning strategy and implement metrics to help identify improvement opportunities. A part of your responsibilities will also provide high level guidance on impacted teams as emerging intent is refined. Lastly, you will ensure these processes continue to mature over time by instilling a culture of continuous improvement.

General Responsibilities include:

• Manage and scale a our local centralized intake framework, which will include integration with Card centralized intake and our local intake for all types of demand, along with a process to triage that demand based on complexity and prioritization

• Create and maintain a comprehensive portfolio backlog, inclusive of both product and technology demand

• Maintain and evolve a centralized impact assessment process, focused on identifying potentially impacted service, platform, or horizontal teams required to deliver newly introduced intent

• Maintain and evolve a process to enable effective prioritization and trade-off decisions before investing technology resources to refine and/or build

• Maintain a feedback loop with the Card leadership team to understand strategic priorities and technology capacity allocation, while providing transparency into emerging intent, status of strategic priorities, and escalating any key risks/impediments

• Partner closely with the Product and Analytics teams, along with Technology to evolve a new reporting suite and establish data governance and hygiene practices

• Demonstrate strong communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels to manage, inform and influence outcomes

• Ensuring the day-to-day delivery of key functions required for portfolio management, product operations and chief of staff support while problem solving with the team and key stakeholders

Scope of Role:

• Manage local Core intake and partnership with Card intake

• Create a PI Planning strategy, implement the strategy, and lead PI Planning activities

• Responsible for intake process and operational reporting improvements such as improved intent criteria, create visibility into emerging intent, generate PI performance metrics (committed vs delivered, work below line, etc.), and identify improvement opportunities

• Provide high level direction on impacted teams for emerging intent

• Accountable for integrity of data to support capacity planning and reporting

• Coordinate across Core teams to support identified Card cross-platform initiatives

• Support Card Core BAU functions:

  • Provide tactical support for special projects and initiatives

  • Coordinate management operating system routines (e.g. Monthly Ops Review)

  • Support execution of organizational events (e.g. PDP onboarding)

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 4 years of experience in Process management, Project management, Product operations or Product delivery

• At least 2 years experience partnering with internal business customers

Preferred Qualifications:

• Masters Degree or MBA

• 5+ years of experience leading process transformations or projects

• 2+ years of experience in portfolio or product management

• 2+ years of experience in financial services and the consumer credit card industry

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $170,800 - $194,900 for Sr Manager, Project Management

New York, NY: $186,300 - $212,700 for Sr Manager, Project Management

Richmond, VA: $155,300 - $177,200 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Minimum Salary: 34320.00 Maximum Salary: 34320.00 Salary Unit: Yearly