Title: Systems Administrator

Department: Information Technology (IT)

Report to: Director of Information Technology

Compensation: $70,500 - $83,000 (Annually)

FLSA: Exempt

Location: Hybrid – 2 days/week in office

All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.

ABOUT SEO

For more than 60 years, SEO has created a more equitable society by closing the educational and career opportunity gap for ambitious young people.

POSITION OVERVIEW

Who You Are

We are seeking an experienced, analytical and solutions-oriented Systems Administrator to thrive in a growing IT organization. This individual will work closely with the Associate Director of IT & Security and Director of Information Technology in a cloud first organization building a technology foundation that promotes collaboration, enhanced security, and anywhere access to applications and services to support our staff and mission. If you are excited about making an impact while learning and growing, please join us.

What You’ll Do

• Systems Administration & Networking

• Administer and manage SEO desktop image using VMware’s Workspace One, Microsoft Intune, and JAMF

• Manage Active Directory and associated Single sign on (SSO) products such as Okta

• Manage Switch, Router, Wi-Fi and Firewall administration, upgrades, and support

• Implement and maintain security on systems and devices that are connecting to the SEO network

• Process Improvement & Evaluation

• Analyze long term IT system needs and collaborate on process improvement, change management and automation

• Assure systems operating efficiently by performing routine maintenance and routine systems capacity validation

• Create and maintain IT system documentation and diagrams

• Be a thought leader and proactive about security monitoring and automation of our systems.

• Customer Service

• Provide hybrid onsite support coverage during business hours with 3 days per week required in office. Occasional after-hours support and scheduled work is required

• Serve as primary escalation point for Help Desk to triage, dispatch and resolve incident tickets as necessary

• Perform AV setup and testing at our NYC office and guidance to CA office

• Provide consistent support of core IT platforms including O365, Box, Zoom and Okta

• Special Projects

• Collaborate independently on projects with IT vendors and IT Application team, and Associate Director of IT & Security.

• Coach and mentor team members and work closely with Program technical staff

QUALIFICATIONS

• 5+ years of direct experience with Windows and MAC Administration in roles with increasing levels of responsibility and autonomy

• 3+ years of hands-on experience with AV technology, equipment and software

• 3+ years of experience managing and deploying servers and services within a commercial cloud infrastructure. Microsoft AZURE is preferred.

• Understanding of systems security, backup and recovery required

• Candidate must be familiar with the day-to-day IT operational tasks

• Experience with ITSM ticketing tools, Zendesk preferred

• Workspace One (formerly AirWatch) and Microsoft Intune experience preferred

• Experience with Cisco, Meraki, and VMware administration preferred

• Experience with Active Directory and cloud Identity Management, Okta preferred

• Excellent analytical, process design and problem-solving skills; ability to manage and prioritize multiple tasks within a collaborative team environment

• Bachelor’s degree preferred (from an accredited college or university) in IT, Engineering, Computer Science or a similar field.

COMPETENCIES & SKILLS

• Passionate About SEO's Mission: You are service-minded and dedicated to closing both academic and career opportunity gaps for young people from historically underrepresented communities.

• Business Acumen: You are able to understand the business context of the IT systems, and how user scenarios and user roles impact technical requirements. Capable of communicating (both in both written and oral manner) with both technology and business stakeholders across the organization.

• People First Mentality: You are committed to building authentic relationships in service of a shared mission among colleagues and stakeholders. You are both a self-starter and a team player who centers the customer experience and lead with empathy above all else.

• Critical Thinking and Flexibility: You are adept of anticipating needs, judicious in managing resources, and careful in decision making. You adjust to changes and work demands quickly while maintaining a strategic and tactical vision to efficiently complete high-quality work.

COMPENSATION & BENEFITS

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent (seotalent@seo-usa.org) .

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (http://www.seo-usa.org/) (Sponsors for Educational Opportunity), is an educational non-profit focused on improving outcomes for students from underserved backgrounds. For over 60 years, SEO has been an innovator in education, mentorship, and creating educational programs and opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/