Primary Responsibility :

Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions. May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures. Typically has direct reports.

What You'll Do :

Coordinate activities with other supervisory/lead personnel and with other work units or departments.

Develop or update procedures, policies, and standards

Implement corporate and departmental policies, procedures, and service standards in conjunction with management

Interpret and communicate work procedures and company policies to staff

Work with General Manager to develop annual departmental budget

Develop work schedules according to budgets and workloads

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies

Resolve customer complaints and answer customers' questions

Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance

Keep informed of provisions of labor-management agreements and their effects on departmental operations

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

Train and instruct employees in job duties and company policies or arrange for training to be provided

Participate in the recruitment, interview, and hiring process

What Experience and Education You Need :

Five to eight years office experience in warehousing and/or logistics

4 years general supervisory/management experience

HS Diploma or equivalent

Experience in HRIS and ATS systems preferred

Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines

Proficient in Microsoft Office, including Word and Excel

Proficient in WMS a plus

Physical Requirements :

Requires the ability to sit for long periods of time, with frequent interruptions

Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

Requires manual dexterity with normal hand and finger movements for typical office work

Talking, hearing, and seeing are important elements of completing assigned tasks

May require travel by automobile and airplane up for business

May require a visit facility operations in temperatures at or below freezing

May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

Requires the use of various electronic tools

Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $65000 - $81000 annually. Rate may vary based on work location.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.

EOE/AA M/F/D/V DFW.

ABOUT US

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.


Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities