Description

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE

In this role you will consult on the analysis, design, and development of training solutions that will address the needs of the Audible Customer Care function. You will design highly effective training experiences and performance support with measurable outcomes.

ABOUT YOU

You are equally comfortable with strategy and execution and willing to ‘roll up your sleeves’ to get the job done.

As a Senior Instructional Designer, you will...

• Perform varied analyses to determine performance gaps and job tasks that require instructional intervention

• Brainstorm with subject matter experts, program managers, and functional leaders to determine training requirements and align on expected post-training outcomes

• Work independently or with peers to design and develop end-to-end training or performance support solutions across multiple platforms

• Utilize innovative instructional design methods to create effective and engaging learning experiences

• Review training outlines and drafts with key stakeholders and determine how best to implement feedback

• Meticulously evaluate post-training outcomes process which includes analyzing performance dashboards, partnering with our Quality Management and Operations tams

• Foster strong relationships with functional leaders at Audible, within the Amazon network, and off-shore partners

• Optimize workflows and learning experiences using AI

ABOUT AUDIBLE

Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic Qualifications

• Bachelor’s degree or foreign equivalent in Instructional Design, Educational Technology, Organizational Development or a related field

• 5+ years of experience in instructional design and training development

• 4+ years of content development experience with Articulate 360 and MS Office Suite

Preferred Qualifications

• Demonstrated experience leading projects and managing stakeholders

• Experience using data to gather insights that inform training decisions

• Exceptional facilitation skills– both in-person and virtually

• Experience working in an organization focused on customer experience, preferably customer service

• Demonstrated ability to probe stakeholders to vet training requirements

• Strong project management skills: good follow-through on goals, plans, and projects

• Excellent communication skills, both written and verbal, ability to communicate with individuals at all levels of the organization, including the ability to present to small and large audiences

• Strong track record of building and delivering learning experiences for enterprise clients

• Experience with Learning Management Systems

• Demonstrated ability to guide the development of others

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.