The Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's Camp Invention STEM enrichment programs. This is an on-site seasonal position from January until July 2025, with the potential to return each year!

January - June; 20 – 40 hours a week

July – August; 15 – 30 hours a week

$15 hourly pay rate

Position Responsibilities:

• Develop a comprehensive understanding of NIHF’s stem enrichment programs

• Accurately respond to customer inquiries by providing program information, locations, and pricing

• Assist customers in navigating the Camp Invention website to register participants online and over the phone

• Problem analysis and resolution

• Customer follow-up and attention to detail for providing superior customer support

• Accurately and efficiently enter and process events and registrations

• Research and resolve customer-related issues in a timely and professional manner

• Have a passion for the company mission, and incorporate that excitement into customer interactions

• Soft sales skills. Deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations

• Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution

• Process requests for transfers, cancellations, refunds, and receipts

• Identify and escalate priority issues

• Periodic filing of customer service paperwork

• Communicate and coordinate with internal departments as assigned

• Perform other related duties as they roll over to connective departments; work directly with the sales team for support

• Perform other job duties assigned

• Requires regular, reliable, and on-time attendance

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices

• Computer literate with strong typing and data entry skills – both speed and accuracy

• Superior communication and interpersonal skills, while providing exceptional customer service

• Knowledge of call center practices

• Confidence in overcoming objections and negotiation practices

• Capable of producing accurate, high-quality work

• Ability to multi-task and respond to changing priorities and seasonal surges in workload

• Team player mentality; ability to remain focused when working in close proximity to other staff members

• Self-motivated and able to work independently

• Interest in non-profit, B2B, and B2C communications

• Ability to facilitate a positive work environment and portray our company mission

Credentials and Experience:

• 1-2 years of customer relations/service experience is preferred

Benefits of being a seasonal team member with the National Inventors Hall of Fame include:

• Competitive benefit offerings, including; medical, dental, vision

• Positive and supportive team environment

• Company social events

• Six Sigma White Belt training

• Career development

• On-site workout facility

• Flexible scheduling

• Non-profit experience to add to your resume

• Opportunity to return each season, based on performance