ADMINISTRATIVE SPECIALIST II

Date: Feb 12, 2025

Req ID: 47149

Location:

North Little Rock, AR, US, 72216

Category: ADWS - REHABILITATION SERVICES

Anticipated Starting Salary: $32,405.00

Position Summary

The Administrative Specialist II position serves as primary support to Vocational Rehabilitation Counselors in the field office. This individual must be able to observe, receive, and obtain information from all relevant sources. The individual will be responsible for performing daily administrative tasks, including maintaining information files and processing paperwork. They will develop constructive and cooperative working relationships with others and maintain them over time. They will develop specific goals and plans to prioritize, organize, and accomplish their work. Their duties will include entering, recording, storing, and maintaining information in both electronic and written formats. The individual will interact directly with the public, greeting clients via phone, email, or in person. They will have some travel according to the Vocational Counselor’s itinerary to various sites within the designated counties in order to market and serve clients in all areas.

Key Business Processes/Duties

• Schedule and confirm appointments for clients, vendors, or supervisors.

• Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

• Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions.

• Maintain scheduling and event calendars.

• Assist clients with job exploration duties to obtain appropriate employment under the Vocational Counselor’s direction.

• Participates in marketing activities in order to create more public knowledge about services provision to individuals with disabilities out in the community.

• Develop and maintain relationships with community referral sources including schools, employers, and service providers.

• Assist in arranging necessary services for clients including medical and mental health services.

• Greet the public as they enter the building to apply for services.

• Route phone calls to the appropriate party.

Position Information

Class Code: C073C

Grade: GS03

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $51,686.00

Summary

The Administrative Specialist II is responsible for researching and preparing special reports, examining and verifying documents, and performing general office duties. This position is governed by state and federal laws and agency/institution policy.

Functions

Researches various data storage and/or computer records to obtain information and compiles data for reports. Composes and types routine correspondence and form letters, maintains activity logs and/or financial ledgers, and submits reports to supervisor. Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers. Provides information, assistance, and clarification to interested parties concerning agency/institution policies and procedures. Assists in developing or revising agency/institution policies, procedures, and directives based on research findings and compiles financial information used to formulate budget proposals and monitor expenditures. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of record keeping procedures. Knowledge of the principles and practices of mathematics and statistics. Knowledge of work-related subject area. Knowledge of computers and software applications. Ability to conduct research and compile data into report form. Ability to establish and maintain filing systems. Ability to operate standard office equipment. Ability to analyze documents to determine compliance with rules, regulations, and procedures. Ability to communicate both orally and in writing.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus one year of experience in a specialized or related area applicable to work performed. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

Nearest Major Market:Little Rock