Otter Co-op is now accepting applications for a Taphouse Manager at our Angry Otter Tap & Forno located in North Vancouver, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman Pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you will do:

Reporting to the Food and Hospitality Division Manager, the Taphouse Manager is responsible for the overall food and beverage service operations of the Angry Otter Tap & Forno located in North Vancouver, B.C.  The Taphouse Manager is responsible for food preparation and service of all food and beverage items while maintaining high standards of quality and presentation of food, timeliness of service, cleanliness and strict adherence to local government food safety rules, liquor licensing and company policies.  The Taphouse Manager is responsible for maintaining budgeted food, beverage and labour costs as well as implementation and adherence to company programs, policies and procedures and human resources related activities.

The Taphouse Manager is responsible for the overall safe, effective operations of Angry Otter Tap & Forno based on the following:

• Ensures that quality, quantity and presentation of all food prepared meets standards for freshness, appearance and consistency.

• Directly oversees and assists with cooking, serving and cleaning.

• Plans, develops and implements menus; provides recipes, training and prepares costing.

• Calculates and orders the correct amount of food and beverage within established budgets.

• Oversees recruiting, training and scheduling of all kitchen and server team members within established budgets.

• Ensures adherence to food safety regulations, liquor licensing, hygiene, high standard of sanitation, and cleanliness.

• Manages 10-15 kitchen and server team members.

• Maintains a positive and engaged working environment based upon excellence, discipline, learning and development, teamwork, respect and having fun.

• Ensures all team members work in a manner that maximizes productivity and limits wastage of food products to an absolute minimum. 

• Conducts performance management, coaching and counselling to ensure optimum performance in accordance with Otter’s policies and procedures.

• Provides recognition of colleagues who meet and exceed standards, in a sincere, meaningful way.

• Trains cooks and servers according to training guidelines and maintains up to date skills assessment/certification for each team member as required.

• Coordinates menu planning, food service and special events with Division Manager and other key stakeholders.

• Complete an accurate inventory count (food and beverage) on monthly basis and work very close with Finance and Division Manager to ensure food cost according to plan.

• Must be able to deal with reasonable work-related stress resulting from the need to manage within legislative, budgetary and time constraints on a regular basis.

• Must be able to deal with problem solving situations and make judgment decisions.

• Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem solving and de-escalation techniques.

• Develop and maintain a team environment that is based on Otter Co-op’s brand and values of Integrity, Community and Excellence.

• To perform other job-related duties as assigned.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.  

Who you are:

You are looking for a career in Retail Operations and:

• Minimum 3 years’ experience as a Kitchen and/or Restaurant Manager.   

• Inter-Provincial trade qualification (Journeyman / Red Seal) and/or diploma/certificate from a recognized culinary school an asset.

• Must have all valid certificates needed to operate a commercial kitchen including but not limited to Food Safe (Level 2 preferred) and Serving it Right.

• Advanced understanding of professional cooking, kitchen skills, sanitation and safety in food handling procedures.

• Ability to construct menu costing, and accurately estimate labor, food and beverage costs.

• Ability to define problems, to collect data, to establish facts, and draw valid conclusions.

• Ability to read and interpret documents such as menus, production schedules, financial, and other reports, and procedure manuals.  Ability to write routine reports and correspondence.

• Strong ability to communicate effectively and ensure compliance with standards, rules and regulations. 

• Computer literate in systems related to the restaurant industry as well as Microsoft office (Excel, Word, Outlook, etc.)

• Ability to inspire and engage a team with proven leadership techniques.

• Ability to take direction, offer direction and to work in a team environment.

• Must have superior organization, leadership and communication skills.

• Ability to delegate and supervise a variety of team members to consistently produce results.

• Thorough knowledge of purchasing and maintaining a proper inventory.

• First Aid is an asset.

• Able to perform physical job duties including lifting, pushing and pulling up to 50 lbs.

• Must be committed to a SAFE working environment

• This position is based out of the Angry Otter Tap & Forno, though it may require on some occasions to travel and work at other locations as business needs arise

• Must be available 7 days a week to work a variety of shifts that include early mornings, afternoons, and late evenings

What’s in it for you:

• Competitive Wages

• Wage increases based on hours worked & meeting expectations in the position

• Annual bonus program for all eligible team members

• Comprehensive benefits package, including extended health, dental, vision, disability & life insurance

• Employer matched pension plan

• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases

• Co-op Membership with an annual dividend payment on qualified purchases

• Education Assistance Program

• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence.  We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve.  We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We would like to thank everyone for their applications, however only candidates that will be moving forward in the interview process will be contacted.

Posting Date: September 11, 2024

Position Wage at time of posting: $45,489.60- $53,518.40

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keywords:  restaurant, bar, pub, hospitality, food and beverage, manager, supervisor, team leader, customer service, server, kitchen, chef, cook, bartender, operations, front of house, business development

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