The Product Specialist role is an entry level position responsible for monitoring and tasks related to lock issuance, upfront fee collection and transfer of loans. Communication in this role is sent through e-mail communications. The overall objective of this position is to mitigate pricing, compliance, human resource, and financial risks by ensuring adherence to policy in the various support functions the team monitors.

Responsibilities:

• Independently respond timely all sales support requests and other inquiries that come to the general email box from our sales partners.

• Resolves problems that require investigation or research.

• Daily interaction with sales and/or managers to seek approvals on actions.

• Aids in maintaining department procedures, job aids and training material.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience.

• Experience within customer service, call center, or retail preferred.

• Input, retrieve, update, and store data in all appropriate systems.

• Strong communication skills, written and verbal (interact with various levels within the organization).

• Team player, self-motivated, strong initiative & results oriented.

• Understanding and ability to utilize various software independently; Word, Excel, Outlook, etc.

• Consistently demonstrates clear and concise written and verbal communication.

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

Education:

• High School diploma or equivalent

Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

Full time

Primary Location:

Ofallon Missouri United States

Primary Location Full Time Salary Range:

$40,560.00 - $50,100.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Sep 26, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.