Job Description

Job Summary

The Program Manager, Business Continuity Management (BCM), is responsible for executing and maintaining the business continuity management lifecycle for Molina. Implements and deploys right-sized strategies and solutions in support of Health Plan and Enterprise Function continuity needs of Molina operations. Liaise with various functions and partners to scope, develop, maintain, and improve business continuity plans, strategies, and procedures. Through systematic coordination and execution, prioritize achievement of enterprise continuity program objectives, address contingency planning opportunities, and identify enterprise risks for mitigation. Facilitate discussion based and operations-based exercises on an annual basis and provide support in closing exercise observations. Supports and manages incident response activities during disruptive events as needed.

Responsible for day-to-day delivery of business continuity management program activities, including providing guidance and consultation to employees across the enterprise to ensure compliance. Support response to situations impacting Molina people, property, or facilities. Assist in special projects and risk mitigation programs to strengthen organizational resiliency.

Job Duties

• Driving commitment, support, ownership, accountability and results for Business Continuity Management, Cyber Risk Management, and Incident Response activities

• Fostering a culture of resilience through planning, education, training, and analytics

• Proactively engaging in identification, prioritization, and documentation of business continuity management priorities and service recovery

• Identifying and partnering with the business, technology, and external partners to design and implement response and recovery strategies and plans that mitigate or reduce disruption to Molina operations. Develop, enhance, and improve enterprise business continuity management, supporting incident plans and state-specific recovery plans. Ensure annual plan compliance requirements are achieved.

• Implement processes, procedures and systems that will ensure that the company’s continuity capabilities remain in compliance with all laws, regulations, and best practices.

• Validating, testing, and identifying gaps in business continuity strategies and communicating results to leadership

• Supporting crisis management through recovery operations to ensure successful restoration of operations within an acceptable downtime.

• Monitor and track annual compliance, regulatory, and reporting requirements. Generate regular and annual compliance reports, and metrics.

• Coordinate and facilitate business, technology, and third-party participation in annual testing and planning activities.

• Capacity to extend support for incident management team activations when prioritized.

• Conducts research and analysis to support programs and projects.

• Develops and conducts employee training to create awareness for areas of responsibility.

• Support enterprise threat and crisis response activities

• Conduct annual training of all crisis management and incident response plans or as changes to each location team. Prepare comprehensive, timely, and detailed after-action reports.

• Assist in the evaluation, design and deployment of integrated systems and technology that support response, intelligence, service delivery and organizational strategy.

• Maintain lessons learned and remediation tracker. Ensure items requiring remediation are resolved within a timely manner.

Job Qualifications

Required Education:

Bachelor’s Degree or equivalent experience

Required Experience:

• Minimum 4 years demonstrated leadership in business continuity management programs at an enterprise level

• Minimum 2 years managing complex projects

• Supporting business continuity management programs with full life-cycle experience preferred

• Situational awareness and responding to incidents that pose a threat to company, property, data, or people

Required Licensure or Certification:

Certified Business Continuity Professional (CBCP) or ability to achieve certification within 12 months of hire

Required Knowledge, Skills, and Abilities:

• Problem solving skills

• Analytical skills

• Superb organizational skills and the ability to delegate effectively to meet delivery targets

• Able to interact concisely/accurately and positively with leadership and colleagues

• Excellent knowledge of crisis management best practices, policies, and procedures

Preferred Qualifications:

• Master’s degree preferred

• BCI or DRII certification(s)

• Business Continuity in the Cloud or Fusion Risk Management experience

Travel Requirements:

Air Travel: 5%

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $141,058 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.