Sr. Certification Consultant

The Senior Certification Consultant leads the development and implementation of certifications, assessments, and learning materials, while driving strategic initiatives for the continuous improvement and expansion of Cornerstone's Certification Program. This role involves working closely with internal and external stakeholders to ensure the Program remains aligned with the company’s evolving needs and incorporates advanced practices in instructional design.

This role assumes leadership in project management, strategic planning, and mentorship for junior team members. This role serves as a key driver in shaping the future of the Certification Program, ensuring delivery of high-quality, innovative learning solutions.

In this role you will...

• Lead the Development of Certifications: overseeing design, development, and implementation of complex assessments and supporting materials, ensuring alignment with organizational goals.

• Strategic Program Planning: collaborating with leadership to develop long-term strategies for the Certification Program, including expanding offerings, improving processes, and incorporating innovative learning and assessment methods.

• Stakeholder Engagement: acting as the primary liaison between subject matter experts, internal teams, and external partners to ensure that certification materials meet the highest standards of accuracy, relevance, and quality.

• Data-Driven Improvement: analyzing certification data, learner feedback, and assessment outcomes to refine the Program, making evidence-based decisions that drive continuous improvement.

• Mentorship and Team Leadership: providing guidance and mentorship to Certification Consultants and other team members, fostering a collaborative and innovative team culture.

• Innovative Solutions: leading initiatives to integrate new technologies, such as AI and adaptive learning, into the Certification Program to enhance the learner experience and optimize certification delivery.

• Quality Assurance: ensuring that all assessments adhere to psychometric standards and best practices in instructional design, including the use of the ADDIE model.

• Customer Support and Program Advocacy: representing the Certification Program in customer interactions, serving as an escalation point for complex issues, and advocating for the Program across departments and external platforms.

• Continuous Learning: staying informed of the latest trends in instructional design, certification processes, and learning technologies to drive program innovation.

• Needs Analyses: coordinating and conducting needs analyses and developing the Minimally Qualified Candidate (MQC) profile for certifications.

• Project Management: overseeing certification projects from inception to completion, ensuring timelines and deliverables are met on time.

• Standard Operating Procedures: ensuring content is accurate, complete, and compliant with certification standards; leading the team in the creation and review of policies, procedures, and other documentation required for certification.

• Item Writing: composing, reviewing, and revising exam questions for clarity, bias, and difficulty level, ensuring adherence to best practices in assessment.

• Coaching: providing guidance and training to subject matter experts on best practices for assessment and instructional design; as well as conducting one on one coaching sessions as needed to reinforce concepts required to pass an exam.

• Content Development: creating and maintaining certification curricula, which are composed of multiple types of trainings, documentation, exercises, and assessments.

• LMS Administration: managing assignments, LMS automation (emails, certification granting, reminders, etc.), and integrations with 3 rd party vendors and internal Cornerstone systems.

You’ve got what it takes if you have…

Experience:

• 7+ years of experience in instructional design, certification development, or related fields.

• Proven experience in managing large-scale certification or learning programs.

• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.

• Bachelor's degree (Masters preferred) in Instructional Design, Education, or a related field or experience

• Advanced knowledge of learning design principles and certification development.

• Strong analytical and problem-solving skills, with a focus on using data to drive improvements.

• Excellent verbal and written communication skills, including the ability to explain complex concepts to non-experts.

• Experience with AI or adaptive learning technologies is a plus.

• Strong leadership and mentorship abilities; ability to effectively communicate with all learners, regardless of their product experience

• Aptitude to continually learn new system functionality quickly – without specifically being an expert

• Ability to work independently with limited guidance

• Process-oriented mindset with drive toward efficiencies in all aspects of the job

• Ability to think outside the box and use critical thinking to get the job done

• Service-oriented attitude and willingness to learn

Extra dose of awesome if you have ...

• Experience using generative AI to develop assessment questions and/or learning content

• Experience using Cornerstone Learning Management

• Familiarity with psychometrics

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com