Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The primary responsibility of the Senior Program Manager is to provide senior-level guidance during the creation of program/campaign scoping, timelines and budgets, as well as to manage overarching, consolidated program budgets and work-back schedules throughout the life of a client partner’s program/campaign. The Senior Program Manager acts as the senior agency advocate on accounts, monitoring overall program scope creep and providing detailed oversight of project transactions. The Senior Program Manager works closely with Finance and Account Management to facilitate monthly client partner bill-backs

MAJOR RESPONSIBILITIES:

Agency Workflow Process Management

• Oversees workflow process evolution and implementation

• Aligns process timelines and SOPs with internal agency and external departments (IMCD, Partnerships, Brand Management, etc.)

Agency Annual Workflow Planning

• Drives Annual P1 strategy process

• Ensures annual budget + Tactical Grid are aligned with optimal campaign architecture

Program Administration

• Ensures all programs + projects are entered to appropriate client architecture structures

• Responsible for the consistent successful facilitation of program(s) from estimation through launch and maintenance

• Manages all programs on-quality (tactical), on-time + on-budget

• Manages monthly bill-backs and write off process for their programs

Team Management

• Manages and directs day-to-day activities of Project Management team(s) for assigned accounts

• Oversees ongoing personnel, process and systems training for their respective Project Management team(s)

• Facilitates performance evaluations and development plan guidance per UO policies for all assigned direct reports

Program Lifecycle Management

• Manages program scope creep

• Manages + updates program work-back schedules

• Monitors overarching client/program budgets + schedules weekly

• Business Relationship Management & Change Management

Vendor Management

• Manages approval of all POs for client-related expenses within budgeted scope

• Ensures all program outside costs are accurately represented in WMJ

Resource Management

• Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.

• Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.

• Arrange weekly meetings with Professional Services Management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters.

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Performs other duties as assigned.

  EDUCATION:

• Bachelor’s degree is required.

• Preferred Disciplines: Marketing, Communications, Marketing Communications, Advertising, Project Management, Business, and Organizational Management

  EXPERIENCE:

• Preferred candidates will have 7+ years of experience in corporate environment with a focus on managing a team of 5 or more who are responsible for developing marketing and advertising messaging strategies and overseeing tactical execution.

• Experience with in-house agency or marketing/advertising is a plus;

• or equivalent combination of education and experience.

  ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Additionally, the Program Manager is responsible for driving the Annual Planning process + assuring proposed program/campaign budgets and timelines are realistic + achievable.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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