System One is currently seeking a Service Manager for a direct hire opportunity in Owosso, MI.

Summary:

Manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.

Job Duties:

• Interact with customers, assessing their service needs and quoting work as requested

• Delegate workloads and actively support growth.

• Oversee the open order aging report ensuring final invoices are presented timely with every repair.

• Oversee the scheduling and workflow through the shop.

• Ensure employees are qualified to perform the work being assigned

• Interpret and ensure that all NTTC, ASME/National Board and CFR regulations are followed.

• Develop and maintain a high level of product knowledge within your staff.

• Evaluate employee’s skills and recommend training as required.

• Review and present requisitions when additional tooling is required.

• Maintain appropriate departmental staffing in balance with branches requirements.

• Provide daily reporting and all other duties assigned by the Branch Manager.

• Advise and assist in the hiring process for department staff.

• Conduct performance evaluations annually or as required for department staff.

• Know and enforce company policies and procedures.

  Qualifications:

• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.

• Degree in Operations Management or other business-related discipline is preferred.

• Excellent oral and written communication and interpersonal skills.

• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented

• Strong decision-making, problem solving and time management skills.

• Must be ethical in all job related activities.

• Strong attention to detail when overseeing testing and completing required documentation

• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system

  #M1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.