Job Information
Securitas Security Services USA, Inc. Senior Operations Manager in Palo Alto, California
Company Overview:
Securitas Security Services USA, Inc. is a global leader in security solutions, focused on providing high-quality services to our clients. We are guided by our core values of Integrity, Vigilance, and Helpfulness in every aspect of our work. We are currently seeking a Senior Operations Manager to lead security services at one of our key client locations.
Role Overview:
The Senior Operations Manager is responsible for the overall management of security services at an assigned client site. This includes managing staffing, client relationships, service quality, and problem resolution. The role also involves operational oversight, administrative duties, and ensuring client satisfaction through strong service delivery.
Key Responsibilities:
Client Service & Relationship Management:
Serve as the primary point of contact for clients, ensuring high-quality service delivery and addressing issues as they arise.
Conduct regular meetings with client representatives to provide updates, resolve issues, and foster strong working relationships.
Operational Oversight:
Oversee the recruitment, selection, orientation, training, and retention of security staff, ensuring they are treated with dignity and respect.
Develop staffing schedules, collaborate with line management, and ensure effective coverage to meet client needs while managing labor costs.
Review site reports, inspect posts, and verify compliance with post orders and client directives.
Security Planning & Execution:
Support security planning, risk assessments, and post-order updates as required.
Helps in contract negotiation and support during new client start-ups.
Staff Supervision & Development:
Plan, assign, and direct staff work assignments; coach and mentor team members to maintain performance standards.
Administer disciplinary actions in a fair and consistent manner, as needed.
Develop team skills through effective training, coaching, and leadership initiatives.
Financial Management & Administration:
Assist in developing and managing the site budget, including expenditure approvals for supplies, equipment, and vehicles.
Ensure payroll records and employee information are accurately maintained and submitted in a timely manner.
Oversee inventory management, ensuring adequate stock of uniforms, radios, and equipment.
Safety & Compliance:
Maintain a positive and professional work environment in compliance with all applicable laws, regulations, policies, and procedures.
Ensure all staff members are aware of, and adhere to, safety protocols and company policies.
Maintain company standards in background checks, controlled substance testing, and behavioral assessments.
Client Site Efficiency:
Monitor and enhance the efficiency and effectiveness of service delivery.
Identify areas for service improvement and initiate corrective action when necessary.
Company Initiatives & Business Support:
Provide input on company initiatives and support the resolution of legal, financial, human resources, and administrative issues as required.
Incident Response & Management:
Respond on an on-call basis to emergencies and incidents at all hours.
Ensure effective management of any incidents or emergencies that occur at the client site.
Additional Duties:
Perform tasks and duties of a similar nature and scope as required for the assigned client site.
Qualifications:
Education & Experience:
Associate's Degree and 1 year of responsible experience in security or business management, or an equivalent combination of education and experience.
Additional relevant experience can be substituted for educational requirements (one calendar year of experience equals one academic year of education).
Competencies:
Knowledge of security operations and procedures.
Understanding of supervisory practices, including assigning work and providing training and discipline.
Strong planning, organizational, and leadership skills.
Ability to manage multiple assignments concurrently.
Excellent written and oral communication skills.
Proficiency in using computers and spreadsheet software.
Ability to provide direction, motivate team members, and foster a positive work environment.
Strong customer service orientation.
Ability to interact effectively across diverse cultures and social levels.
Ability to adapt to changes in the external environment and organization.
Salary & Benefits:
Salary: $100,000-$102,000 annually (based on geographic location).
Benefits Package: Includes medical, dental, vision, and life insurance, along with 401K after 6 months, 40 hours accrued sick time annually after 90 days, and 40 hours of accrued vacation time after one-year.
Why Join Securitas?
Securitas is committed to diversity, equity, inclusion and belonging in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Securitas Security Services USA, Inc. is dedicated to ensuring a safe environment for our clients and their stakeholders. We offer comprehensive security solutions and value the development and success of our employees. We invite you to be a part of our team, where your commitment to excellence will be recognized and rewarded.
Company Website: https://www.securitasinc.com
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.