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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Senior Technical Platform Engineer supports core functions of the health system's EHR platform to enable cost-effective, high quality, efficient, and safe patient care. This position will assist in implementation, administration, and support of assigned systems. The position will have a strong working knowledge of either Epic Server Systems or Client Systems operations, as well as related operating systems (Unix/Linux or Windows)s, IIS, or IRIS Database administration. This position implements, maintains, and troubleshoots ecosystems of high complexity with some direct supervision. This position will also assist in clearly communicating, and documenting complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. This position also assists in managing customer relationships with application, infrastructure and other technical platform teams.

Locations

Stanford Health Care

What you will do

• Provide 24/7 on call coverage as required

• Provide second tier support of application incidents reported through the Service Desk

• Respond to system issues, and educate junior staff on issue prevention

• Collaborate with your team on growth, maintenance, expected technical issues

• Maintain high availability and disaster recovery capabilities of all critical systems.

• Assist in the implementation documented disaster recovery procedures for your area of specialty

• Participate in periodic disaster recovery exercises

• Maintain an environment management strategy and keep all environments are in sync

• Implement comprehensive data management plans

• Implement upgrade, update, and disaster recovery specialty area plans

• Maintain multi-site systems that provide training, non-production, production, and disaster recovery.

• Continually assess and make recommendations for performance enhancements

• Continually identify areas of opportunity for automation and assist in internal initiatives to optimize resource utilization

• Utilize operational procedures for new techniques, and technologies

• Provide feedback on optimization of procedures

• Assist in maintaining documentation of the overall architecture of your area of specialty

• Assist other technical platform and application teams to document data flow and interactions across the EHR ecosystem

• Participate in the education of junior staff in all aspects of your area of specialty

• Consult with application teams to implement solutions to reach their project goals

• Assist in implementation of software and hardware upgrades, updates, enhancements and implementation

• Assist in maintaining documentation for all assigned initiatives that include work effort, accountability, and deliverables

• Collaborate with other technical teams, application teams, and vendor support to respond to support requests

• Participate in team and cross-team meetings and assist in maintaining appropriate documentation

• Perform your assigned work with some supervision

• Manage customer relationships with application and infrastructure teams

• You will be accountable for the availability and performance of your area of specialty

• You will act as a technology subject leader in your area of specialty

• Practice CICARE principles

Education Qualifications

• Bachelor's Degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management or a directly-related field from an accredited college or university. Extended experience in system administration and Epic server system/client administration can be used in lieu Preferred

• Must obtain Epic certification in relevant module(s) within 3 months of employment date Required

Experience Qualifications

• At least 5 years of experience in Windows (Desktop or Server), Unix, IIS or Database administration Required

• 4+ years of experience in Epic Server Systems or Epic Client Systems administration Preferred

• Extensive experience with Unix or PowerShell script development in production environments Preferred

Required Knowledge, Skills and Abilities

• Mid-level Microsoft Office skills

• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation

• Ability to analyze highly complex systems and workflows

• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department

• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects

• Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole

• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately

• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

• Ability to establish a set of tasks and activities associated with an intended outcome and timeline

• Ability to take action consistent with available facts, constraints, and anticipated consequences

• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner

• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions

• Ability to develop new skills and teach others

• Ability to collaborate and build consensus with stakeholders

• Ability to understand and adhere to operational standards, policies, and procedures

• Ability to identify risks and issues

• Ability to develop solutions for new and unfamiliar challenges

• Ability to analyze data, draw conclusions and interpret results

• Knowledge of current issues and trends in health care and clinical operations in a health care system

• Healthcare knowledge base that promotes a high level of credibility with organization end users and executives

• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting

• Understanding of Software Development Life Cycle (SDLC)

• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $60.92 - $80.73 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .