Reference: 362190-en_US

DESCRIPTION/RESPONSIBILITIES: $500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current employees and contract workers are not eligible.

As the Specialist, Logistics, you will be responsible for monitoring driver's delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What your day-to-day will look like: * Maintain phone communication between external customers and contracted drivers/couriers * Assist contracted drivers with delivery issues * Resolve any customer issues, complaints and answer questions * Monitoring progress of delivery routes * Customer billing and data entry tasks * Assign drivers/couriers delivery routes * Oversee all unloading processes of returning routes at days end * Additional duties as requested

What you'll need to excel: At a minimum, you'll need: * 1 year of experience in a customer service role resolving issues and responding to customer requests

It'd be great if you also have: * High school diploma or equivalent * Experience in a call center environment * Strong customer service skills and the ability to satisfactorily resolve issues * Solid ability to multitask with exceptional organizational skills * Ability to thrive under pressure while delivering solutions that exceed customer expectations

This job requires the ability to: * Able to lift up to 25 pounds

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and complete a pre-employment drug test.