EXPECTATIONS OF AN ASSISTANT MANAGER

Purpose of job is to assist the manager in operating the store, training employees and executing all policies, procedures and programs.

• Consistently gives 100%.

• Always meets standards. Never cuts corners.

• Leads by example.

• Smiles and says please and thank you.

• Has an excellent personal appearance. Never out of uniform.

• Always arrives for work on time.

• Treats other co-workers with respect and dignity.

• Trains and develops co-workers.

• Exercises loyalty to Management team.

• Takes responsibility to see that store runs right instead of waiting to be told.

• Is honest.

• Communicates with the Manager daily, doesn’t wait for the Manager to ask.

• Evaluates themselves as to where they are and where they need to be.

• Realizes their attitude sets the tone for all the other co-workers.

• Seeks out opportunities to learn and develop management skills.

Responsibilities include, but not limited to:

• Ensures all food and drinks served meets Sonics quality standards.

• Ensures drive-in’s service standards are consistently met.

• Manages food, paper, labor and other cost controls.

• Immediately resolves guest complaints or requests in a respectful manner. Informs manager of guest issues.

• Effectively directs crew in order to maintain service and quality.

• Takes appropriate action to maintain compliance with the employee handbook, store policies and to maintain an environment free of harassment, discrimination and inappropriate behavior.

• Immediately resolves employee concerns and complaints in a respectful manner. Informs the manager of complaints.

• Follows cash handling policies.

• Follows Sonics food safety program.

• Is Serve Safe Certified.

• Has passed the Red and Blue Assistant Manager Star Guides.

• Ensures a safe working environment.

• Complies with all state and federal laws.

• Maintains an “Employer of Choice” environment. So that people want to work for us and Parents want their teenagers working for us.

Company Introduction

SONIC®, America’s Drive-In®, is part of the Inspire Brands family of restaurants. Inspire is a multi-brand restaurant company whose portfolio includes more than 8,300 Arby’s, Buffalo Wild Wings, and SONIC locations worldwide.