Job Title:

CONSULTANT SENIOR

Job Description

senior consultant

Missions

• Supporting our clients in the transformation of their Client Operations :

• Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)

• Definition and optimization of omnichannel customer journeys

• Selfcarization of their relational devices

• Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions

• Definition of outsourcing strategy

• Optimization of operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)

• Redesign / optimization of commercial acquisition systems

• Implementation of Voice of the Customer program

• Contribute to the firm's business development actions

• Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.)

• Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts

Your profile

Graduate of a Bac +5 from a major business school with at 2-3 years of experience in a management/strategy consulting firm.

Experience on customer experience topics (strategy/operations) is a plus but not required.

Experience in the retail and/or Travel industry is a plus as well as experience in CX tech projects is a “plus” (not required)

• Appetite for customer experience issues

• Analytical skills

• Work rigor and excellent written and oral communication skills

• Curiosity encouraging to understand beyond the obvious or assertions

• Business sense assuming the ability to develop storytelling and structured thinking

• Appreciate agility and risk taking

• English required

Location:

FRA Paris - 3 rue d'Heliopolis

Language Requirements:

Time Type:

Full time

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