Description

We are offering a contract employment opportunity in the Retail Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center.

Responsibilities:

• Scheduling patient appointments using a call script

• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system

• Answer returned inbound calls as needed after initial outbound contact

• Maintain quality service by following organizational standard operating procedures

• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas

• Learn and understands basic industry knowledge

• Collaborate with Clinical staff and hearing care professionals

  Requirements

• Proficiency in answering inbound calls and managing inbound/outbound calls effectively. Minimum of 6 months call center experience or equivalent

• Ability to provide high-quality customer service, resolving queries and complaints efficiently

• Accurate and speedy data entry skills

• Proficiency in email correspondence, ensuring prompt and detail oriented communication

• Intermediate MS Word and Excel working knowledge

• Bilingual Spanish is a PLUS

• Must be able to work onsite, Monday - Friday

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .