Senior Project Manager, Strategy & Planning, Dealer Support

Able to reside anywhere in the US

POSITION PROFILE

Assume Software Development Responsibility for successful large scale, complex web technology and data processing improvement projects / initiatives, including completion of projects / initiatives on time, on budget, and achieving targeted results. This includes working effectively with process and/or functional leaders and other cross-functional resources in a collaborative manner to analyze data and drive improvement of selected business processes. Also included is the appropriate use of process improvement / project management concepts and tools to plan, guide and monitor project activities. In addition to project leadership, provide supply chain process and systems expertise to others within the process improvement community and the broader operational areas related to the processes supported.

Job Duties and Responsibilities

• Review current websites and data delivery structure and devise improvements in efficiency, accuracy, dependability and security.

• Clearly communicates and clarifies purpose, goals, and expectations in a way that positively influences people and events

• Coordinate efforts and set priorities with project team and management to meet project objectives

• Work with functional and process improvement leadership to identify and select project team members for assigned pro jects

• Leverage process improvement / project management concepts and tools to design, develop, document and assist in implementing standard processes · including advanced concepts and techniques where appropriate

• Work with business operations resources to solicit input for changes to processes and improve implementation deployment approaches

• Regularly review project metrics and timeline to ensure appropriate progress, especially related to longer-term projects / initiatives

• Provide project direction and matrix leadership to project team members and other supporting groups such as IT, field functional leaders, field functional teams and others as applicable to ensure progress and accomplish objectives

• Provide leadership for implementation of process changes by working with field operations teams · drive change management and issue resolution related to functional process area of responsibility

• Hold self and project team responsible for individual tasks assigned and overall project success

• Encourage and build positive relationships and communicate effectively with all co-workers and internal customers

• Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative; Builds team morale and productivity encouraging respect for, and capitalizing on, team differences

• Builds constructive and effective relationships; uses diplomacy and tact; truly values people; can defuse even high-tension situations comfortably

• Drives implementation of standard processes through the business operations as directed by Process Improvement Manager or Sr. Manager

• Completes regular visits to business operations supported to evaluate performance, solicit input, and provide two-way communication and feedback

• Prepares presentations and attend operations reviews as directed by Manager/Sr Manager

• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

• Four-year college degree, computer programming degree preferred

• Minimum of five years Microsoft Access and Excel experience required

• Recent experience in web page design

• Five years’ experience with SQL coding

• Knowledgeable with displaying SQL or Access data on a secure web page

• Working knowledge of Oracle systems

KNOWLEDGE, Skills And Abilities

• Proficient use of process improvement / project management concepts and tools

• Effective in a variety of formal presentation settings

• Strong analytical skills

• Project management skills.

• Strong verbal and written communication skills, ability to listen attentively and expresses ideas clearly and concisely

• Looks toward the broadest possible view of an issue/challenge

• Can quickly zero in on the critical few and puts the trivial many aside

• Must be able to build constructive and effective relationships with diplomacy and tact

• Excellent interpersonal skills

• Knowledgeable about how organizations function

• Ability to work independently

Working Conditions, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction · prepare, provide and convey diversified information.

• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity · regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

• May require frequent travel

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran