Job Track Description:

• Performs tasks based on established procedures.

• Uses data organizing and coordination skills to perform business support or technical work.

• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced and specialized expertise within a range of analytical or operational processes.

• Completes assignments and facilitates the work of others.

• May coordinate assignments beyond work area.

• Proposes improvements to processes and methods.

• Acts as a lead, coordinating the work of others, but is not a supervisor.

• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided

• Suggests work procedure and practice enhancements to improve efficiency.

Leadership

• Serves as a team lead.

• May allocate work to team members.

• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.

• Resolves telephone and chat inquiries quickly.

• Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.

• Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.

• Provides information to employees and HR on matters pertaining to personnel forms and records.

• Initiates appropriate actions as required by HR or employee.

• Advises on benefit plan options.

• Performs other duties as assigned.

• Complies with all policies and standards.