Support Services Group (SSG) is a global leader in delivering customized business process outsourcing (BPO) solutions, offering superior customer support, technical assistance, and back-office services. With a reputation for innovation and operational excellence, we partner with clients worldwide to drive business success.

We are seeking a motivated and detail-oriented Junior Business Analyst to join our dynamic team in Pasig City. The successful candidate will play a critical role in supporting business operations through data analysis, reporting, and process optimization. This is an excellent opportunity for a professional with strong analytical skills and a passion for problem-solving to make an impact in a fast-paced environment.

Key Responsibilities:

• Collect, analyze, and interpret data to identify trends and insights that support strategic decision-making.

• Evaluate existing business processes, identify inefficiencies, and recommend actionable improvements.

• Partner with cross-functional teams to gather requirements, clarify business objectives, and ensure alignment of strategies.

• Prepare comprehensive reports, presentations, and documentation to communicate findings and recommendations effectively.

• Assist senior analysts and management in implementing new systems, processes, and tools to enhance business performance.

• Track key performance indicators (KPIs) and provide insights on business performance against objectives.

Qualifications:

• Bachelor's degree in Business Administration, Information Management, Statistics, or a related field.

• 1-2 years of experience in a business analysis or data-focused role.

• Strong analytical and problem-solving skills.

• Proficiency in data analysis tools and software, such as Excel, Power BI, or SQL.

• Excellent written and verbal communication skills.

• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.

• Experience in the BPO or contact center industry is an advantage.

• Familiarity with project management methodologies and tools.

• Knowledge of CRM systems, workflow automation, and business intelligence platforms.

What We Offer:

• Competitive salary and benefits package

• Professional development and career growth opportunities

• A collaborative and innovative work environment

• Wellness and engagement programs

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.