Transaction Management Ops Team Lead - Funds Trade Support

Pennington, New Jersey

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line Of Business Job Description:

This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Responsibilities:

The Team Lead interacts with key partners to solve elevated research items and processing requests. The Team Lead will help implement process improvement initiatives, perform quality assurance reviews, and participate in various department projects as well as system enhancements. They will also ensure that all elevated items are handled to completion while keeping management properly informed when necessary. The Team Lead will coordinate the periodic review and refresh of procedures, controls, and metrics with a strong focus on quality assurance, including providing direct feedback. They will represent the department on cross-organizational projects and identify any issues and escalate as needed. The team lead will also need to be able to process transactions during high volume periods.

• Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables

• Provides day-to-day training and coaching to team while addressing employee inquiries and escalations

• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate

• Conducts quality assurance reviews and provides routine supervisory manager approvals

• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions

• Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management

• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

Required Skills:

• Previous experience supporting Wealth Management or Business Support

• Moderate knowledge of investments and financial markets preferred.

• Demonstrated ability to work in a fast-paced team environment while effectively managing multiple priorities.

• Willingness and ability to play an active role in identifying and implementing process improvements.

• Detail oriented, with the ability to handle multiple assignments promptly and effectively.

• Ability to prioritize effectively and to work independently with minimal supervision.

• ​​Excellent level of personal organization, verbal and written communication skills and relationship skills

• This role typically requires 2+ years' experience in operations functions.

• Thorough working knowledge of the operational aspects of transactions and products.

• Proficiency in Microsoft Office products including advanced Excel skills​

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.