Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Senior Product Service Engineer in Caterpillar’s Earthmoving Division , you oversee the health and performance of Medium Wheel Loader products, address product issues through investigation and resolution, and provide technical support to dealers, customers, and internal teams.

What You Will Do:   

• Accountable for monitoring the overall product health (including reliability and durability) of current and future Medium Wheel Loader product.

• Product problem investigation / resolution including failure analysis, development of field fixes, and suggested design improvements.

• Provide technical product support to dealer personnel, marketing units, and design teams on Medium Wheel Loader product.

• Identify and author appropriate field action for product improvement, including SMAG, TIB, and support programs (PSP / PIP).

• Respond to dealer / customer questions regarding MWL product performance.

• Conduct dealer / customer visits to personally provide technical assistance on urgent field problems.

• Provide technical product support to DSN Tier II analysts.

• Provide input to NPI teams for the setting of serviceability, reliability, and durability goals, pilot test programs, and ready to ship assessments.

• Manage / complete product support NPI deliverables for assigned products – including parts stocking, service manuals, training materials, and ramp-up support.

• Manage field follow machines associated with MWL NPI programs, including machine support, inspection, issue identification, PPRD documentation, and issue resolution sign-off.

Skills you will have:

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Technical Excellence: Must have strong mechanical aptitude, thorough knowledge of Caterpillar machine systems.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Top Candidates will have the following:    

• MWL machine technical knowledge

• Field service / rep experience or product development experience

• Engineering Degree

• NPI experience

• Knowledge of Product Support Systems (RWA, SIMS, SISWeb, Warranty, etc)

Additional Details

• Location: Peoria, IL

• Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.

• Travel: Up to 35%; domestic and international

• Relocation assistance is available.

• Sponsorship is NOT offered

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, back

ed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$123,480.00 - $185,280.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

December 12, 2024 - December 26, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .