Job Information
Marriott Guest Experience Manager - Bell Desk Services in Perth, Australia
Additional Information Full Time
Job Number 24165336
Job Category Rooms & Guest Services Operations
Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Our Company
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
Our Brand
The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.
Rise with Westin Perth
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
Department:
Responsible for the team providing first impressions, our Porter (Bell) team is proactive, welcoming with true professionals excelling at delighting our guests.
As a Guest Experience Manager in charge of Bell Services you will:
Respond to guest requests for special arrangements or services (e.g., transportation, reservations) by identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
be rostering and labour cost management, performance management
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
be dynamic Leader who is passionate about delivering exceptional and memorable customer experience
Greet every guest and deliver personal and instinctive guest experiences every day.
be representing property management in resolving any guest related situation.
Maintain the cleanliness standards of the Hotel driveway.
Complete and report accidents, injuries, and unsafe work conditions; facilitate safety training and certifications to the team.
Qualifications & experience:
Experience in daily operations of a hotel
Current WA RSA essential for this role, Approved Manager card advantageous
Current Drivers Licence is a must
Hospitality and OPERA experience essential, leadership experience required
Implementing Projects and Policies
Must be well organised, efficient and have excellent people skills
Benefits:
This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:
Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott International properties worldwide
Associate recognition programs
Discounted CBD parking
World class training programs
Strategic career development opportunities
Access to EAP services
Competitive salary
If you are an experienced and capable hospitality professional loaded with energy, enthusiasm and a passion for what you do
CLICK APPLY NOW!
Only shortlisted candidates will be contacted.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.