Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

SUMMARY

Manage the Technical Service Engineers, Technicians, & Order Administrator including scheduling and oversite of engineering & technical activities related to aftermarket services and repairs for the Flygt AC Pump - Pewaukee Operation. Responsibilities to include establishing work assignments for TSEs, Technicians, & Order Administrator oversight & development of direct reports, repair inspections, proposal preparation, margin establishment, participation in establishing, maintaining, and improving plans and processes to quote, process, and complete orders and projects related to the aftermarket business. Coordinate efforts with the Operations Manager to complete work in the FPO shop or in a vendor’s facility in an efficient and timely manner. Coordinate field service and training requirements for new unit projects and repair projects as needed with FPO personnel and/or external sources.

ESSENTIAL DUTIES AND POSITION RESPONSIBILITIES

• Manage Technical Service Engineers, Technicians, and Order Administrator.

• Supervise contract engineers and technicians on occasion in addition to direct staff.

• Distribution of workload for the aftermarket projects amongst TSE’s and management team in conjunction with the Aftermarket Manager.

• Evaluation of assigned personnel’s performance, workload, training needs, and development.

• On time oversight and completion of pump inspections, proposal preparation, and commercial negotiation for aftermarket projects assigned to team.

• On time design for assigned projects, including supervised personnel, to ensure customer requirements and specifications are met or exceeded.

• Collaborate with Operations Manager and Production Supervisor on the development of a coordinated plan for shop labor and workspace for repair jobs.

• Develop and execute engineering solutions to solve customer problems and warranty issues, partnering with cross-functional colleagues across the business.

• Engage with suppliers on design, tools, and manufacturing processes.

• Provide disposition on parts and components.

• Provide support to the customer support team.

• Review and approve quotation margin levels on all aftermarket business in accordance with Xylem policies and management team.

• Travel to customers and vendors to resolve problems.

• Perform field service on pumps for customers (i.e. installation, repairs, start up, etc.). This includes pump and system vibration analysis and review.

• Participate in and lead process improvement initiatives to continuously improve the aftermarket workflow and efficiency.

SUPERVISORY RESPONSIBILITIES

# of Positions Directly Supervised – 4

# of Positions Indirectly Supervised - (Shop personnel for repair projects)

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE -Minimum Requirements

• Preferred - BS Mechanical Engineering

• 10+ years of pump design, manufacturing, and field service.

Specialized Knowledge Required – Including any required certificates, licenses, and registrations

• Pump Mechanical Design Knowledge

• Pump Hydraulics Knowledge

• Manufacturing Processes Knowledge

• Vibration Analysis Experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting (50 pounds), office, shop, and field environments.

• Regularly required to sit or stand, reach, bend, and move about the facility, vendor shops, and on job sites.

• Capable of confined space work.

• Travel to US destinations and foreign countries for field service.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office: Standard office equipment, work usually performed in an office setting free from any disagreeable elements.

• Shop: Manufacturing environment including lifting, crane operation, grinding, & disassembly & re-assembly of pumps.

• Travel: 25 to 50 % as required for company & customer meetings and field service work at jobsites.

• Misc. Field Sites: Comply with all local and customer jobsite requirements including any required training and drug & alcohol policies.

In addition to the above, the performance of other related duties may be required.

Salary range:

$93,900.00 - $169,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation