Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position: Chief Operating Officer CPUP

Department: Exec Dir CPUP

Entity: CPUP, Clinical Practices of the University of Pennsylvania

Location: HUP, 3400 Spruce Street

Shift: Full Time, Per Departmental Needs

Summary:

The CPUP Chief Operating Officer (COO) reports directly to the Vice President and Executive Director of CPUP working closely with key stakeholders including the CPUP CMO, Department leadership (COOs, Directors, Managers, and clinical lead physicians), and PMMG, Hospital and Health System leadership. The CPUP COO oversees ambulatory operations, patient experience, quality and emergency management/business continuity. The successful candidate will be a strategic thought leader, results oriented, with the ability to drive organizational change and continuous quality improvement, and adapt to the broad array of challenges facing health care providers today. They will also have a working understanding of performance improvement techniques and tools, a willingness to innovate and drive organizational change.

Direct reports include the Associate Executive Directors at Radnor and Cherry Hill, and the Associate Chief Operating Officer. Matrixed reporting includes Associate CAO Cancer Center Shared Services, CPUP Entity Information Officer, PennDnA CPUP Business liaison, and two Ambulatory Safety Managers.

Serves as key member of the PMMG Executive Leadership Team with accountabilities including but not limited to responsibility for oversight of CPUP Operations including facilities, space planning, internal and external communication strategy, emergency planning, access, quality, and workplace safety.

Responsibilities:

Clinical Operations:

• Lead operational strategy and planning for large faculty practice plan with over 3300 providers, 6000 staff across 300 practices.

• Drive strategy, talent development, execution and performance monitoring in support of a culture of service and operational excellence.

Operational Excellence and Transformation:

• Identify and support best practice, drive clinical practice transformation as well as provider and staff engagement.

• Serve as primary CPUP operations interface with PennDnA, Corporate IS, and Transformation and Innovation teams.

• Ensure CPUP practices are positioned and supported to achieve operational excellence through key performance metric development, monitoring, and action plan support including process improvement and new technology workflows.

• Development of annual goals and operational top priorities in alignment with key stakeholder input and Health System Strategic Plan.

• Operations analytics strategy development, prioritization of related reporting and dashboards, and user engagement in partnership with PennDnA.

• Implement effective and efficient business processes, ensuring that the infrastructure and systems are in place to support the clinical mission of CPUP.

• Drive a continuous improvement mentality within the operational and administrative departments, designing and utilizing performance metrics that enable rigorous assessment of productivity, quality, and costs.

Ambulatory Medical Office Buildings (Practice of the Future sites):

• Lead Ambulatory Site Leadership Council.

• Oversee Penn Medicine Radnor strategy and operations.

• Oversee Penn Medicine Cherry Hill strategy and operations.

• Partner with hospital entities on the oversight of Penn Medicine University City, Washington Square, and Perelman Center for Advanced Medicine (PCAM).

• Support new ambulatory medical office building development incorporating best practices and innovation.

Access to Care:

• Set key priorities to continue to improve patient access.

• Identify and scale best practices.

• Work collaboratively with VP for Access and the access partners.

Patient Experience:

• Partner with health system executives in support of Penn Medicine’s mission of delivering high-quality, patient-centered care.

• Work to minimize variations in business processes to ensure a consistent patient experience in all access-related processes.

• Responsible for CPUP patient experience feedback tool implementation, governance, and ongoing tool utilization.

• Serve as escalation support for patient concerns.

• Continuously enhances service delivery and support for excellent patient experience.

Leadership Development:

• Responsible for Workforce development strategies including onboarding support for Directors of Operations and key operational roles as well as ongoing training and education strategies.

Emergency Management, Business Continuity:

• Strategic oversight of ambulatory administrator on-call program and Ambulatory Incident Support Team structure.

• Accountable for ensuring ambulatory practice readiness for disruptive events.

• Responsible for CPUP emergency management and business continuity strategies in alignment with health system.

Financial:

•Value Analysis and Cost Containment strategies

•Serve as a member of CPUP Finance Committee and sub-committees.

•Mitigate operational risks related to finance.

Other:

Strategic communications and engagement strategies to reach key stakeholders across large matrixed organization.

Continually evaluate deployment of resources to ensure optimal value of CPUP Operations to the Clinical departments.

Education or Equivalent Experience:

Master's Degree in Healthcare, Business Administration or related field (Required)

10+ years of progressively responsible administrative and financial leadership experience in an academic medicine and/or research setting or comparably complex environment and with financial oversight. A keen understanding of and experience with integrated academic healthcare systems and in clinical practice management. Knowledge of healthcare reimbursement and medical school research funding is critical (Required)

Skills & Abilities:

Operational expertise

Strong leadership skills

Excellent communication skills

Ability to adapt to change, inspire and motivate teams

Results oriented, drive continuous performance improvement

Lead through influence, leveraging collaboration, collegiality and cooperation

Strategic, innovative thought leader

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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