University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Salesforce Administrator/Senior Salesforce Administrator

Job Profile Title

Salesforce Administrator

Job Description Summary

The Salesforce Administrator will support the ongoing development of the University of Pennsylvania Development and Alumni Relations (DAR) Salesforce deployment. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including: Fundraising, Marketing, Outreach, and our core program business processes. This position will be largely involved with requirements gathering, crafting acceptance criteria for enhancement requests, and system testing. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM Platform.

Job Description

Job Responsibilities

• Serve as the system administrator for the Salesforce environment with nearly 1,000 users (extended beyond DAR staff)

• Coordinate the evaluation, scope, and completion of new development requests

• Work independently with members of the user community to define and document development requirements and write acceptance criteria for new system enhancements for both the administrator and team members

• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

• Review and update existing system documentation, as well as write new system documentation, as adjustments and enhancements are moved to the Production environment

• Test system enhancements in sandbox environments prior to deployments and coordinate user acceptance testing with end users prior to deployments

• Move changes to the production environment using an established deployment tool and pipeline

• Seek out ways to utilize Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

• Perform administrative functions, including but not limited to user account maintenance, reports and dashboards, data loads, and other tasks

• Complete regular internal system audits and prepare for upgrades

• Manage Salesforce data feeds and other integrations

• Collaborate with the training team in the training of new users, and grow Salesforce skill sets across the organization

• Effectively act as the liaison between our users, vendors, and the application development teams

• Provide a high level of customer service and help desk support to internal staff members

Please provide a resume and cover letter in order to be considered for this role. Please upload all documents in the “Resume/CV” section of the application prior to submitting.

Qualifications

• Bachelor’s degree and 2-3 years of experience (Job Profile Salesforce Administrator) or 3-5 years of experience (Job Profile Salesforce Administrator Senior) or equivalent combination of education and experience is required

• Minimum two years of experience as a Salesforce administrator

• Salesforce Admin (ADM201) certified

• Proven ability to design and implement new processes and facilitate user adoption

• Demonstrated ability to work with system users to develop new requirements and craft acceptance criteria

• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce best practices and functionality

• Strong data management abilities

• A documented history of successfully driving projects to completion

• A demonstrated ability to understand and articulate complex requirements

• Experience using Salesforce data tools, such as Data Loader and the Data Import Wizard

• Strong attention to detail and excellent problem-solving skills

• Demonstrated ability to write and update system documentation

• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

Preferred Experience, but not Required

• Experience with nonprofit processes and/or Higher Education preferred

• Experience with the Nonprofit Success Pack (NPSP) preferred

• Previous experience working in a SCRUM or agile environment preferred

• Experience with Marketing Cloud preferred

• Experience with Experience Cloud preferred

• Sales Cloud, Service Cloud, and Developer certifications preferred

  Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Development and Alumni Relations

Pay Range

$80,000.00 - $105,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and

the pay range assigned to the job profile.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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  To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

  The University of Pennsylvania’s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.