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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES

• Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures

• Confirms authorization to proceed with the service arrangements

• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

• Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs

• In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin

• Ensures potential pre-need referrals are shared with Family Service Counselors

• Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations

• Prepares and accurately completes documents and online entries related to services, cremations, maintenance

• Assists with general office duties including answering phones and preparing reports as necessary

• Assist with the maintenance of vehicles, the facility and property

• Receives caskets and other funeral home supplies as well as place into inventory

• Ensures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

Education

• High School diploma or equivalent

Experience

• Minimum of 3 years related experience as a Funeral Assistant

Licenses

• Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Basic knowledge of religious and fraternal organizations customs

• Knowledge of computers and some software including MS Office Suite required

• High level of compassion and integrity

• Good communication skills

• Problem solving skills

• Ability to multi task and set priorities

• Detail oriented

Postal Code: 85027

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix

Job Profile ID: F00218

Time Type: Full time

Location Name: Phoenix Memorial Park and Mortuary