Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The level 57 position is a critical role for the success of leading Digital Utilities Technology - Case Management Bus / Document Intake System team to accelerate CES digital transformation, utilizing strong technical background to efficiently provide design, engineering, and support needs, conforming with SAVE SRE standards and best practices, team building and mentoring, foreseeing and planning out key deliverables with development and business partners, establishing Hyperscience to its full potential to increase business key results, continually working with outside partners to complete team and domain objectives, and leading the program to overall success.

General attributes:

The individual serves as a strong and versatile hands-on technical team member and delivers high-quality solutions that meet business objectives in a flexible, collaborative, and rapidly changing environment. Also, the individual leverages excellent communication skills to influence SAvE, App Dev, STS, Compliance/Regulatory, and clients/vendors personnel.

Personal characteristics:

• Shows a commitment to high ethical standards and integrity, demonstrated through action

• Excellent oral and written communication, presentation, and facilitation skills

• Inquisitive, analytical, a strategic thinker, proactive and solutions-oriented

• High-energy, positive, and entrepreneurial in spirit while goal-oriented and results-driven

• A self-starter who takes initiative and can work independently

• Well-organized and disciplined with high attention to detail

• Teamwork is consistently displayed within and outside of organization

• Flexible, adaptable, and able to work across business and technology domains

Responsibilities:

• Administer and maintain Hyperscience software

• Document intake and workflow concepts from upstream channels to downstream systems

• Administer and automate builds, deployments, and establish CI/CD pipelines using Bamboo/Harness

• Conduct and provide support guidelines for system healthchecks around Qualys, currency patching, infrastructure maintenance work, etc.

• Establish and review Runbooks for guidelines and remediations

• Create and maintain system alerts and dashboards in Splunk

• Review and update application and system error code criticality for proper escalation

• Work with and Dev/QA teams around automation, functional, and regression testing using Harness/GitHub

• Active participant in Agile standups, story reviews, and PI planning

• Perform daily system monitoring, trend analysis, verifying the integrity and availability of all systems and key processes

• Enhance best practices to automate Splunk Org migrations and write scripts to reduce manual tasks

• Provide technical guidance both in writing and verbally on implementations, process improvement, remediations, issue resolutions, etc.

• Engage across various domains to obtain information and gauge dependencies and prerequisites

• Work independently using Subject Matter Expertise knowledge to provide answers or narrow down options for interested parties to make decisions

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• Extensive experience in Document Processing tools: Hyperscience, Datacap on WebSphere

• Working knowledge of Monitoring tools - Splunk, AppDynamics, Thousand Eyes, Extra Hop

• Working experience with Schwab systems and processes

• Knowledge of networking including DNS, DHCP, firewalls, load balancers and IP routing

• Familiarity with one or more databases- Oracle, SQL Server, Mongo DB

• Preferred experience with C#, .NET, Java and scripting

• Extensive experience in Enterprise level Infrastructure orchestration with SALT, Kubernetes, IAAS

• Experience in High Availability and distributed systems, Linux and Windows administration, troubleshooting and support

• Experience transitioning platforms to the cloud, good understanding of cloud technologies – GCP, Azure, PCF

• Experience with Atlassian tools Jira, Confluence, Bamboo, Bitbucket, Harness

• Excellent debugging skills across a variety of integrated platforms

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan

• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

• Paid parental leave and family building benefits

• Tuition reimbursement

• Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.