Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a Senior Process Engineer, the candidate selected for this position will analyze and optimize processes to improve efficiency and reduce waste. This includes process designing, troubleshooting, process optimization, process analysis, process documentation, quality control, project management, process automation and quality assurance. In addition, this candidate will have the ability to perform process capability studies, statistical analysis, and data-driven decision-making to achieve operational excellence and meet goals. Also collaborate with cross-functional teams, implement process improvement initiatives, and contribute to the overall success of claims.

Partners with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently executing the Business Process Management (BPM) strategy within a CoSA or across the Enterprise. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Contributes/delivers process Improvement projects that deliver measurable cost savings, improved quality, or increased production.

• Utilizes knowledge of customers, products and processes to analyze business problem(s) and determine the best methodology to resolve defect or issue.

• Synthesizes analyses, identifies root causes and develops and recommends key work products.

• Analyzes processes to identify areas of improvement, root cause analysis, and provide appropriate analytics to facilitate business effort prioritization.

• Serves as a resource to team members on escalated issues of an unusual nature.

• Resolves issues and navigates obstacles to deliver work product and identifies opportunities and potential process engineer solutions.

• Develops and designs process improvement recommendations; influences and mobilizes stakeholder commitment to change process, systems and structures to achieve business objectives.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Oversees and assesses existing processes and workflows.

• Optimizes productivity by designing, implementing, and testing new procedures.

• Assembles reports to document process status and changes.

• Tracks metrics to discover areas for improvement and monitor performance.

• Communicates findings and proposals to upper management.

What you have:

• Bachelor’s degree OR 4 years of related experience(in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of relevant business experience to include 2 years of process improvement experience.

• Demonstrated use of statistics, LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements), and process engineering methodologies.

• Demonstrated ability to influence change at the leadership level and team level.

• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance) OR demonstrated completion of 3 Lean/Six Sigma projects.

What sets you apart:

• Experience with process improvement tools and methodologies such as Six Sigma, Kaizen, 5S and Value Stream Mapping.

• Ability to communicate effectively with leadership.

• Flexibility to handle multiple demanding efforts simultaneously.

• Prior claims knowledge.

• Experience with successful practical application of methodology.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.