SCADA System Administrator II

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

This is a hybrid onsite/remote opportunity where you will report to the WAPA location in Phoenix, AZ and have the flexibility to work from home based on business needs.

Our Customer’s Mission :

The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states. WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability. WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers.

Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management.

An average day:

As SCADA System Administrator II, you will navigate the complexities of system administration with a focus on Windows 10 / Server 2016 and Red Hat Linux 7, orchestrating the seamless integration of diverse operating environments. This role requires proficiency in managing critical hardware components such as Dell-EMC VxRail, Dell-EMC Data Domain, and HPE Proliant Gen 10 Server is fundamental to success in this multifaceted role. In this position you will:

• Plan, coordinate, and execute the installation, testing, operation, and maintenance of hardware and software systems within a SCADA/EMS real-time power operations system.

• Plan and schedule the installation of new or modified hardware, operating systems, and application software to ensure alignment with project timelines and operational requirements.

• Ensure compliance with configuration management processes as required by the customer and industry standards. Ensure these processes are applied effectively to all assigned systems.

• Manage the lifecycle of systems hardware and peripheral equipment, including ordering, inventory control, installation, deployment, redeployment, maintenance, repair/warranty work, and disposal.

• Perform standard system administration duties, including account management, computer/server management, printer and resource shares, Group Policy management, and various other system administration responsibilities.

• Administer Windows 10 / Server 2016, 2019, VMware ESXi 7, and Dell Precision Tower environments, ensuring the stability and efficiency of these platforms.

• Manage and maintain hardware components such as Dell-EMC VxRail, Dell-EMC Data Domain, and HPE Proliant Gen 10 Servers, ensuring optimal performance and reliability.

• Apply expertise in SCADA system administration, ensuring the reliability and performance of critical infrastructure.

• Identify and resolve issues promptly to ensure system availability and reliability.

• Provide technical support to end-users and collaborate with cross-functional teams to address and resolve system-related issues.

• Create and maintain comprehensive documentation for system logs, patching, security log configurations, procedures, and troubleshooting guides.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• Familiarity with VMware ESXi, NetApp ONTAP 9, Dell-EMC VxRail, Dell-EMC Data Domain, and HPE Proliant Gen 10 servers.

• Excellent troubleshooting skills with the ability to quickly identify and resolve technical issues.

• Strong communication and documentation skills, with an emphasis on creating clear and comprehensive technical documentation.

• Strong attention to detail when working with critical systems to ensure reliability and accuracy.

• Strong proficiency in Windows 10 / Server 2016 & 2019, with the ability to manage and administer these environments effectively.

• Ability to work collaboratively on a team and independently, demonstrating initiative and problem-solving skills.

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

• Ability to lift up to 25 lbs.

• Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).

Connect directly with your dedicated recruiter, Jeannine, on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

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