UPMC is hiring a Behavioral Health Navigator I to support the Psych Consult Liaison team in Oakland!

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within UPMC Presbyterian and Montefiore. They will develop initial treatment plan to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.

The shift for this position is Monday - Friday 7:30 am to 4:00 pm.

Responsibilities:

• Complete all required documentation, including psychiatric evaluations and commitment paperwork.

• Utilize DSMV for provisional diagnoses.

• Review inpatient commitments for accuracy and compliance with mental health laws.

• Understand insurance processes and obtain authorizations.

• Participate in interdisciplinary activities and maintain competency requirements.

• Use up-to-date technology for patient care, assessment, and referral planning.

• Handle a high volume of calls and efficiently meet caller needs.

• Follow outpatient scheduling and referral documentation guidelines.

• Respond promptly to appointment or admission requests.

• Summarize patient information for behavioral health unit admissions and triage patients.

• Present cases verbally to physicians and others.

• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinics.

• Provide accurate, timely information to coworkers, physicians, and outside agencies.

• Access social systems and provide resource-specific information to patients and families.

• Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

• Ability to identify problems, implement resolution, reassesses situation/problem.

• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.

• Ability to work collaboratively within a multidisciplinary team.

• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.

• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

• Exhibit openness and willingness to learn.

• Flexible schedule; rotating shifts.

• History/record of all above services consistently delivered with a service excellent attitude.

• Ability and willingness to work in a managed care environment.

• Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.

• May in the course of their job duties be in rooms where medications are stored.

• No contact with medications is allowed. Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)

• Comprehensive Crisis Management (CCMC)

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran