Position Title: Community Empowerment Navigator (Case Manager)

Reports To: Executive Director

Location: Sisters PGH, Pittsburgh, PA (This is an in-person role with occasional fieldwork)

Employment Type: Hourly, Part-Time

Hourly Rate: $40.38/hour (equivalent to $42,000 annually, based on 20 hours per week)

About Sisters PGH

Sisters PGH is a Black and trans-led nonprofit organization based in Pittsburgh, Pennsylvania, dedicated to uplifting and serving the transgender and nonbinary communities, with a particular focus on Black and Brown trans individuals. Since its founding in 2013, Sisters PGH has been a driving force for social change, providing direct resources, sustainable housing solutions, and advocacy for marginalized communities.

Our mission is to create a safe and supportive environment where trans and nonbinary individuals can thrive and access the tools they need to achieve independence and stability. With innovative programs like Project T, Monica Roberts Place, and The Stonewall Inn, Sisters PGH is leading the charge in addressing systemic barriers and ensuring the long-term empowerment of the communities we serve.

For more information, visit sisterspgh.org

Position Overview

The Community Empowerment Navigator (Case Manager) is a cornerstone of Sisters PGH's mission to provide life-saving and transformative services to transgender and nonbinary individuals in Pittsburgh. This fully in-person role is critical in delivering trauma-informed care, building trust within the community, and creating pathways for empowerment and self-sufficiency.

The Community Empowerment Navigator will work closely with the Trans Resource Center Office Administrator, Project T Coordinator, Behavioral Health Program Manager, and Executive Director to ensure clients receive comprehensive, wraparound support tailored to their needs. While the Navigator focuses on resource navigation, case management, and external service connections, they will collaborate with the Behavioral Health Program Manager as a referral source for clients requiring mental health services such as counseling and therapeutic support. Together, these roles form a seamless continuum of care with clearly defined, yet complementary, responsibilities.

This hourly, part-time position pays $40.38 per hour (equivalent to $42,000 annually, based on 20 hours per week). There is potential for this role to transition into a full-time position with expanded responsibilities and benefits.

Key Responsibilities

Client Services and Case Management

Conduct comprehensive assessments to identify immediate and long-term needs.

Develop, implement, and monitor individualized service plans that focus on empowerment and self-sufficiency.

Provide trauma-informed support, crisis intervention, and emotional assistance to clients.

Connect clients with internal and external resources, including housing, healthcare, and employment support.

Collaborate with the Behavioral Health Program Manager to ensure clients with mental health needs are referred for counseling and therapeutic services.

Maintain ongoing follow-ups with clients to monitor progress and adjust service plans as needed.

Travel to meet clients in their homes, shelters, or other locations when in-office services are not feasible.

Collaboration and Coordination

   1.    Work closely with the Trans Resource Center Office Administrator, Project T Coordinator, Behavioral Health Program Manager, and Executive Director to deliver cohesive and effective support to clients.

   2.    Partner with the Behavioral Health Program Manager as a referral source for clients requiring mental health services, ensuring seamless care.

   3.    Develop and maintain relationships with external community organizations and service providers to expand resource access.

   4.    Represent Sisters PGH at meetings, conferences, and advocacy events as required.

Documentation and Reporting

   1.    Maintain detailed, accurate client records, including service plans and case notes, in compliance with organizational policies.

   2.    Compile data and contribute to monthly and annual program reports to demonstrate impact.

   3.    Ensure confidentiality is upheld in all client interactions and documentation.

Qualifications

Preferred Education and Experience

   •    A bachelor's degree in social work, psychology, human services, or a related field is a plus but not required.

   •    Relevant professional or lived experience working with LGBTQIA communities, particularly trans and nonbinary individuals, will be considered.

   •    Familiarity with systemic barriers affecting trans and nonbinary individuals is highly valued.

Skills and Competencies

   •    Knowledge of trauma-informed care principles or a willingness to learn.

   •    Strong interpersonal and communication skills.

   •    Excellent organizational and time-management abilities.

   •    Ability to maintain healthy and professional relationships with clients, colleagues, and community members.

   •    Commitment to following up with clients and ensuring continuity of care.

   •    Ability to work collaboratively in a team-oriented environment, particularly with the Behavioral Health Program Manager and other key staff.

   •    A strong commitment to navigating all aspects of community, work, and personal life with care, respect, and professionalism.

Additional Requirements

   •    Commitment to Sisters PGH's mission and values.

   •    Cultural competence and sensitivity to issues affecting transgender and nonbinary communities.

   •    Flexibility to work occasional evenings or weekends as needed.

   •    Must pass a background check.

Compensation and Benefits

   •    Hourly Rate: $40.38/hour (equivalent to $42,000 annually, based on 20 hours per week).

   •    Potential for Growth: This role offers the potential to transition into a full-time position with expanded responsibilities and benefits.

How to Apply

Interested candidates should complete this form and upload resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled.

Equal Opportunity Statement

Sisters PGH values diverse experiences and encourages all individuals to apply, including those with nontraditional backgrounds or varying levels of formal education. This is a fully in-person role based in Pittsburgh, PA, with occasional fieldwork required. Candidates must be available to work on-site as needed.

Sisters PGH is an equal opportunity employer. Black and Brown trans individuals, LGBTQIA individuals, and other underrepresented candidates are strongly encouraged to apply.