Description

As the Servicing Operations Sr Specialist, you will be responsible for processing escheatment transaction requests for customers, branch colleagues and internal colleagues. The Servicing Operations Sr Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. The Job responsibilities will include, but are not limited to clerical work, data entry, research, customer phone calls, and miscellaneous project and audit support.

Primary responsibilities include

• Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.

• Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).

• Research routine customer, brand, or bank inquiries as appropriate.

• Determines the source of problems and works to resolve them accurately and within service level agreements.

• Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.

• May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.

• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

• The position may include reporting responsibilities and may assume department administrative duties as needed.

Qualifications, Education, Certifications and/or Other Professional Credentials

Primary responsibilities include:

• Reviewing legal and escheatment documents and determining appropriate action to take

• Handing customer, attorney and colleague phone inquiries

• Reporting daily volumes and creating action plans

• Adherence to risk management requirements, including regulatory and product changes

• Processing of miscellaneous customer service requests

• Research and Problem Solving

• Gathering and reporting of statistical data

• GL Reconciliation

• Procedure Updates

• Process Improvement

Required Skills/Experience:

• Ability to develop & sustain strong, positive working relationships with internal and external colleagues and business partners

• Strong written and communications skills

• Ability to research and problem solve complex issues

• Ability to work under pressure with efficiency and accuracy

• Ability to plan and prioritize workload

• Able to work with all levels of colleagues from clerical to Senior Management

• Word and Excel proficient

• GL reconciliation/matching experience

• Strong process improvement skills

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/10/2025