Northern Light Sebasticook Valley Hospital

Department: Mammography

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 3:30 PM

Summary:

Performs registration and clerical duties for Women's Health and Imaging Services. Acts as front line contact/liaison for customers.

Responsibilities:

• Check in Women’s Health patients obtaining all pertinent patient information, including signatures for consent for treatment, for the creation and completion of a patient’s account.

• Enters all pertinent patient data and insurance information into the computer accurately following registration QA guidelines.

• Prepare written orders and match requisitions for daily schedules.

• Monitor priority reports for Imaging and distribute as necessary.

• Reconcile daily Imaging charges.

• Manage Sleep Lab paperwork.

• Answer telephone, using proper etiquette.

• Prepare no show and cancelation report for primary care offices.

• Order office supplies and forms as needed.

• Support SVH through positive interaction with all customers.

• Performs job utilizing all resources with minimal waste of supplies, materials, and time.

• Performs job within allotted time frame.

• Maintain patient confidentiality at all times.

• Properly utilizes and maintains all equipment for job.

• Assist with other Imaging locations as necessary.

• Adheres to all hospital and department policies.

• Adheres to SVH dress code –maintaining a professional appearance while on duty.

• Performs in a professional manner at all times.

• Utilizes higher education, seminars, professional publications, and hospital in services to remain current in profession.

• Demonstrates safe behavior in all aspects of job.

• Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures.

• Report and directly address identified environmental hazards when appropriate.

• Report and directly address violations of patient safety policy and/or protocol when involved or observed.

• Other duties as requested by Director.

Other Information:

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Work with computers, typing, reading or writing.

• Extend body and limbs to reach items.

• Lifting, moving and loading less than 20 pounds.

• Prolonged periods of sitting.

Position Women's Health Center RepLocation Req ID null