Job Description

An employer is looking for a Production Support Analyst to sit remotely. You will primarily be tasked with troubleshooting and monitoring the rollout of new platforms, services and products across the enterprise. These will include the clients ecommerce platform, point of sale systems, back of house systems and related applications/ tools. You will ensure the systems are healthy and proactively manage communication across multiple internal/ external teams. You will create and define metrics, understand incident management processes and analyze metrics based on business continuity. You will help create runbooks/ knowledgebase articles, issue resolution, leadership communication and root cause analysis/ impact analysis post resolution. Additional tasks will include leveraging tools for observability/ proactive monitoring, improve alerting mechanisms, promptly respond to alerts by opening/ supporting tickets, coordinate with other teams to address these issues, manage these tickets and workflows to minimize impact and ensure timely resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

3-5 years experience in incident management, platform/ application support

Experience with Datadog, Splunk or related observability tools

Experience developing runbooks, metrics and performing root cause analysis

Ticket resolution experience and escalation (ServiceNow)

Jira experience

Flexible schedule, able to work off hours and on-call duties Ecommerce platform/ application experience

Experience with web technologies- SQL, JavaScript, GraphQL, GIT

Comfortable in Unix/ Linux environments null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.