The Volunteer Associate leads and motivates volunteers in the sorting of food product and assembly of various food boxes, including managing quality control of the production process to support our partner agencies and NTFB programs as part of the volunteer experience.

MINIMUM QUALIFICATIONS: Education/Certifications:

High school diploma or GED required

Special Knowledge/Skills/Abilities: Must be confident with verbal presentations skills to provide instructions to volunteer groups on a daily basis Strong interpersonal skills including tact, diplomacy and flexibility to work effectively with internal and external customers Strong organizational, counting, and problem-solving skills Ability to prioritize and manage multiple tasks effectively and be detail-oriented Experience operating a motorized pallet jack and reach truck is preferred

Experience: Customer service or relevant work experience preferred

PRINCIPLE DUTIES AND RESPONSIBILITIES: Lead and engage volunteers to provide instructions for proper sorting or box kitting of product, both in a team setting and independently Perform inventory during all transactions and product activity by following assigned procedures Engage in verifying, packing, order building, labeling of component items and finished product Operate various warehouse equipment including but not limited to reach truck, motorized pallet jack, manual jack, etc. Pick pallets needed for daily builds; Setting of daily production lines; restocking product as needed on lines; wrapping pallets; and tagging and putting away of pallets Sort and place materials or items on racks or shelves according to date received Maintain inventory accuracy in all transactions and product activity by following assigned procedures; assist in counting of physical inventory Adhere to guidelines for working on a warehouse floor per food safety standards to proactively address safety hazards in accordance with policies and procedures Work as a team to keep warehouse floor organized and clean, and ensure accessibility and safety for all stakeholders Maintain accountability and conduct routine maintenance for all assigned NTFB property and equipment

Key Metrics Ensure all completed goods are weighed after the day's volunteer activities Ensure correct tags with correct lot information are on all pallets