Seasonal Mailroom Staff (Community Service Aide II)

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Seasonal Mailroom Staff (Community Service Aide II)

Salary

$24.37 - $29.18 Hourly

Location

OR, OR

Job Type

Casual

Job Number

2025-00064

Bureau

OMF-Bureau of Revenue and Financial Services

Opening Date

01/13/2025

Closing Date

1/27/2025 11:59 PM Pacific

• Description

• Benefits

• Questions

The Position

Join the City of Portland's Bureau of Revenue and Finance!

Seasonal Mailroom Positions Available: Be a Vital Part of Our Community's Success!

Job Appointment: Casual, full-time appointments available

Work Schedule: Monday-Friday, 8am-5pm

Work Location: This is a fully onsite position. 111 SW Columbia St., Portland, OR 97201-5814

Benefits: This is a Seasonal/Casual classification, and employees in this classification serve at-will and do not accrue status in the class to which they have been appointed and have no appeal rights upon demotion, suspension or termination from employment. This classification does not accrue vacation.

Union Representation: These positions are non-represented.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. Please fill out the supplemental questions in detail and attach your resume.

Position Summary:

The Revenue Division is seeking up to 8 Seasonal Mailroom staff, Customer Service, and Processing staff (CSA II ) positions on our Business, Arts, and Personal Income Tax teams during the Spring Tax Season. The positions will start in early March and are expected to last up to 10 weeks, depending on work volumes. All positions will be 100% onsite.

Seasonal Mailroom staff (CSA II) in the Revenue division will typically perform a combination of the following duties:

· Open and sort mail

· Take credit card payments over a secure phone line

· Scan prep, scanning, indexing documents

· Data entry and/or payment posting

· Basic research/account number lookup

· Other related tasks

Have a question?

Cierra Maceo

Recruiter

Cierra.Maceo@PortlandOregon.gov (Hannah.Zeilenga@PortlandOregon.gov)

To Qualify

The following minimum qualifications are required for this position:

1. Experience with data entry and/or payment posting.

2. Experience interacting with customers either in person or over the phone.

3. Ability to open and sort high volumes of mail.

4. Ability to complete repetitive tasks accurately for the duration of a shift.

5. Ability to pass a criminal background check.

The Recruitment Process

STEP 1: Apply online between January 13th, 2025 - January 27th, 2025

Required Application Materials:

• Attach a resume.

• Answer the Supplemental Questions (click on the Questions tab to preview the questions).

• Do not attach a cover letter.

Optional Application Materials:

• If you would like to request Veterans' Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment. To learn about Veterans' Preference, click here. (https://www.portland.gov/bhr/career-center/veterans-preference-information)

Application Tips:

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.

• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

  Step 2: Minimum Qualification Evaluation: Week of January 27th, 2025

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their supplemental questions, weighted 100%.

• Your responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

  Step 3: Establishment of Eligible List: February 3rd - February 7th, 2025

Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): early/mid-February

• Hiring bureau will review and select candidates for an interview.

  Step 5: Offer of Employment: mid/late February

• Candidates will undergo two background checks prior to placement on the job. Please note that minor infractions such as traffic or parking violations would not generally be cause for concern. Decisions regarding potential issues on an individual's record will be made by the Revenue Division Security Officer.

  Step 6: Start Date: early March

• A start date will be determined after all conditions of employment have been met.

• Candidates progressing into employment must successfully pass two background checks to qualify.

  *Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

• City of Portland Core Values

• Recruitment Process - Work Status

• Equal Employment Opportunity

• Veteran Preference

• ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity / Affirmative Action Employer

This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status.

The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers.

More detailed information can be obtained by calling the Health & Financial Benefits Office at 503-823-6031.

Health Care (Medical, Vision and Dental) (https://www.portlandoregon.gov/bhr/67562)

Casual employees can become eligible for health benefits (medical, dental & vision) through Affordable Care Act (ACA) employer provisions if they meet the necessary paid hours requirement, as determined by the Health & Financial Benefits Office.

Retirement (http://www.oregon.gov/PERS/)

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

The City currently pays the employee's share of the retirement contribution.

Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.)

Sick Leave (http://www.portlandoregon.gov/citycode/article/12414)

Casual employees accrue sick leave as outlined in the City of Portland protected sick time law.

Family Medical Leave (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12415)

In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons.

01

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay questions with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans' preference, please be sure upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

• Yes

• No - If you have any questions, please contact the recruiter on the announcement.

  02

  Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

  03

  The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

• My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

• You may release my application; I am waiving confidentiality.

  04

  Do you have experience with data entry and/or payment posting?

• Yes

• No

  05

  Please provide a detailed example(s) of your experience with data entry, and/or payment posting. In this context payment posting refers to processing incoming payments to the correct customer account within a company's accounting system. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: -Examples of when you used the knowledge skill or ability. -Role you served in (professional, internship, volunteer). -The impact and/or results of your of experience. -Skills, training, transferable skills or lived experience you have that will help you in this area. -Total years of experience applying the knowledge, skill, or ability.

  06

  Do you have experience providing customer service in person or over the phone?

• Yes

• No

  07

  Please provide a detailed example(s) of your experience providing customer service either in person or over the phone. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: -Examples of when you used the knowledge skill or ability. -Role you served in (professional, internship, volunteer). -The impact and/or results of your of experience. -Skills, training, transferable skills or lived experience you have that will help you in this area. -Total years of experience applying the knowledge, skill, or ability.

  08

  Do you have the ability to open and sort high volumes of mail?

• Yes

• No

  09

  Please provide a detailed example(s) of your ability to open and sort high volumes of mail. You can draw parallels with other, similar, tasks. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: -Examples of when you used the knowledge skill or ability. -Role you served in (professional, internship, volunteer). -The impact and/or results of your of experience. -Skills, training, transferable skills or lived experience you have that will help you in this area. -Total years of experience applying the knowledge, skill, or ability.

  10

  Do you have the ability to complete repetitive tasks accurately for the duration of a shift?

• Yes

• No

  11

  Please provide a detailed example(s) of your ability to complete repetitive tasks accurately for the duration of a shift. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: -Examples of when you used the knowledge skill or ability. -Role you served in (professional, internship, volunteer). -The impact and/or results of your of experience. -Skills, training, transferable skills or lived experience you have that will help you in this area. -Total years of experience applying the knowledge, skill, or ability.

  12

  Do you have the ability to pass a criminal background check? Please note: Candidates will undergo two background checks prior to placement on the job. Please note that minor infractions such as traffic or parking violations would not generally be cause for concern. Decisions regarding potential issues on an individual's record will be made by the Revenue Division Security Officer.

• Yes

• No

  Required Question

Agency

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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