Job Title: Medical Scheduler

Job Description

The Medical Scheduler assesses a large volume of phone calls and requests both clinical and non-clinical in nature while providing superior customer service and maintaining a one-call resolution standard.

Responsibilities

• Assess a high volume of incoming calls and requests.

• Schedule appointments including but not limited to physicals, office visits, consults, hospital follow-ups, and CDL exams for 100+ multi-specialty physicians and other medical professionals.

• Utilize all resources available to efficiently and effectively assist all callers.

• Transfer/warm-transfer calls to other departments and/or staff members when appropriate.

• Gather all pertinent information for requests and relay messages to clinical staff members accordingly.

• Handle emergencies according to specified procedures.

• Use NextGen medical software and Microsoft Outlook on a daily basis.

Essential Skills

• Customer Service experience within a Call Center or as a healthcare receptionist.

• Experience with Microsoft Office including Excel.

• Healthcare is highly preferred in a call center, medical records, customer service, etc.

• Experience in outbound call handling, scheduling appointments, and managing multi-line phones.

Additional Skills & Qualifications

• High School Diploma.

• 2+ years of healthcare experience.

Work Environment

The position is located in Poughkeepsie and operates Monday to Friday from 9:30 AM to 6:00 PM with a Saturday rotation (one Saturday every 4-6 weeks from 8 AM to 5 PM). Employees can either work the straight-through shift or take a day off in the middle of the week, such as Wednesday. The role includes a 30-minute lunch break and requires working with minimal supervision and comfort in working independently.

Pay and Benefits

The pay range for this position is $16.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Poughkeepsie,NY.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.