Join Our Team as a Shift Leader at Hilton Prague Hotel!

Are you passionate about hospitality and ready to take your leadership skills to the next level? At Hilton Prague, we are looking for an enthusiastic and driven Shift Leader to oversee our Front Office operations and deliver exceptional guest experiences. This role is your opportunity to shine in a dynamic, fast-paced environment where your positive attitude, professionalism, and dedication to service excellence will make a real difference.

As a Front Office Shift Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

What We Offer:

• Stable work in an international Hilton chain environment with a worldwide career opportunities
• Meals on duty, service charge and stylish uniforms
• Employee rates at Hilton hotels around the world through the HiltonGo program
• Multisport card (at employee rate)
• EdenRed benefit card (1,000 CZK/month)
• Career development opportunities within the hotel and across departments
• Language courses

What will I be doing?

As a Shift Leader, you will supervise the Front Office operations to ensure consistently delivered exceptional customer service to Guests. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Front Office Operations : Supervise check-in/out, handle guest requests, and ensure adherence to procedures for payments and credit policies.
• Team Leadership : Inspire and train team members, conduct shift handovers, monitor performance, and maintain standards.
• Customer Experience : Ensure high levels of service, address guest feedback, and brief the team on events or VIP guests.
• Sales and Knowledge : Drive revenue through up-selling, promote hotel services, and ensure team knowledge of room categories, rates, and local area.
• Administrative and Operational Duties : Perform financial reporting and closures.
• Collaboration and Compliance : Support other departments, follow brand standards, and maintain effective working relationships.

What are we looking for?

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Core Competencies : Understanding hotel operations, effective communication, teamwork, and adaptability (previous supervisory experience within a hotel environment would be advantage)
• Leadership and Supervision : Experience in front office operations, leadership roles, supervising people, and operations management.
• Customer and Results Focus : Customer service excellence, drive for results, and problem-solving abilities.
• Technical Skills : Proficiency in Opera and IT systems, with excellent English communication skills (additional language preferred).
• Personal Qualities : Positive attitude, high responsibility, resilience, flexibility, grooming standards, and commitment to self and team development.

Working hours:

As a Shift Leader, you will be expected to work the hours the business requires- this includes working at night, weekends and public holidays. As the Front Office is a 24 hour 7 day a week operation, we work on 8-hour shift patterns including a morning shift, late shift and night shift.

If you're ready to inspire and lead a team while upholding Hilton’s renowned standards, we want to hear from you!

Job: Guest Services, Operations, and Front Office

Title: Front Office Shift Leader

Location: null

Requisition ID: HOT0B9T8

EOE/AA/Disabled/Veterans