Sr. Coordinator, Customer Care

Princeton, NJ

Hybrid

As a Senior Coordinator, Customer Care, you will drive customer satisfaction by managing orders from receipt to delivery with precision and timely communication. Collaborating with supply chain and internal teams, you’ll resolve issues, improve processes, and proactively address challenges while building strong customer relationships. Your work will directly impact operational success and customer trust.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Responsibilities:

• Order Processing: Handle customer orders from receipt to delivery, including updates and cancellations.

• Supply Coordination: Monitor orders, check availability, and address supply chain issues promptly.

• Customer Updates: Communicate order status and supply issues, ensuring alignment with policies.

• Issue Resolution: Manage returns, complaints, disputes, and credit adjustments.

• Reporting & Documentation: Provide reports, process documentation, and participate in customer calls.

• Team Collaboration: Serve as a liaison between customers and internal teams for seamless support.

We bring:

• Opportunities for growth and advancement for those who embrace innovation and take initiative.

• Collaboration with experts in health, nutrition, and beauty to drive progress.

• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.

• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.

• Dedication to creating better futures for customers, communities, people, and the planet.

• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring:

• Associate’s degree

• 2 years of practical experience in B2B Customer Care /and or supply chain/ logistics activities

• Solid knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) – Internet

• Understanding of SAP Sales & Distribution Module preferred

• Strong written and verbal communication skills in English

• Knowledge of Dietary Supplements, Retail, and/or Pharma applications a plus

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.