Job Description

An employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves. They need to be independent, a quick learner and have a positive attitude. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will provide white glove service through the ticketing system as well as walk around the office, making themselves known. They will be working with internal employees only, via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, password resets, access granting, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

6+ years of experience within help desk or desktop support

Experience troubleshooting software and hardware, password resets, etc.

Experience working as the sole support technician for office/branch/location

Fluent in MacBook/Apple

2 years experience with ticketing system

Experience with Microsoft Office Suite

Experience working with C-level executives

Highly motivated

Positive attitude

Punctual ServiceNow ticketing system experience

A+ certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.