POSITION SUMMARY: A service technician diagnoses and performs standard mechanical, electrical, hydraulic, and pneumatic repairs, and assembles equipment for the company and its customers. Performs work in an efficient and accurate manner to ensure customer satisfaction and company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES of a diesel service technician include the following. Other duties may be assigned:

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned by the service manager.

• Proper use of diagnostic equipment.

• Determine extent of necessary repairs including identifying major power-train overhaul needs. Prepare orders for required services. Source and order parts as needed.

• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.

• Read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.

• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.

• Keep service manager informed on special parts orders, shortages and malfunctions.

• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.

• Maintain a current knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.

• Work as part of a team, offering and seeking assistance when needed.

• Keep shop vehicles clean and serviced.

• Help control expenses and produce as much quality work as possible.

• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.

• Maintain a safe working environment and adhere to company safety program at all times.

• Perform other duties as assigned.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services and support of all staff.

• Resolve customers concerns efficiently and effectively.

• Promote a positive attitude at all times. .

• Maintain a professional appearance and demeanor.

• Exhibit Birkey's high level of customer service on a daily basis.

• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.

Qualifications

You’re the Right Fit If You:

• Have hands-on experience with mechanical repairs (no degree required).

• Can read and interpret technical manuals and schematics.

• Possess strong troubleshooting skills and attention to detail.

• Are a team player with great communication skills.

• Have welding skills (a plus, but not required).

Why You’ll Love Working Here:

• Ownership Opportunity: As a 100% employee-owned company, you’ll have the opportunity to become an owner and directly contribute to our shared success.

• Competitive Pay & Benefits: We offer a robust compensation package, including health insurance, retirement plans, and paid time off.

• Career Growth: We provide training and development opportunities to help you advance.

• Awesome Team: Work with supportive colleagues who value collaboration and respect.

• Cutting-Edge Equipment: Get hands-on experience with the latest tools and machinery.