AI Operations Support Specialist

Anywhere

Type: Contract

Category: Support

Industry: Insurance

Workplace Type: Remote

Reference ID: JN -022025-92669

Date Posted: 02/05/2025

Shortcut: http://careers.eliassen.com/UYDw2I

• Description

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Description:

100% Remote role. Our client is seeking an AI Operations Support Specialist to drive the adoption and operational excellence of their Copilot implementation. This role will focus on providing advanced support, creating best practices, and ensuring successful utilization of AI tools across the enterprise, with particular emphasis on supporting executive users and maintaining operational efficiency.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60 - $70 / hr. w2

Responsibilities:

• Provide advanced technical support for Copilot Studio implementations

• Create and maintain best practices for Copilot usage and governance

• Design and deliver training programs for various user personas

• Monitor and analyze Copilot usage patterns and effectiveness

• Develop and maintain knowledge base articles and support documentation

• Identify and document common issues and their resolutions

• Collaborate with the engineering team on feature implementation and updates

• Support executive users in maximizing AI tool effectiveness

• Create and update user guides and quick reference materials

• Participate in new feature evaluation and testing

• Drive user adoption through education and engagement programs

Experience Requirements:

• 3+ years of experience in technical support or operations management

• Demonstrated experience supporting enterprise software implementations

• Strong understanding of M365 Copilot capabilities and best practices

• Understanding of Copilot Studio capabilities and best practices

• Strong problem-solving and analytical skills

• Experience with operational metrics and reporting

• Excellent communication and presentation skills

• Ability to translate technical concepts for various audiences

• Copilot Studio

• Azure Support Tools

• Power Platform Basics

• Service Management Tools

• Operational Dashboards

• Knowledge Base Systems

• Training and Documentation Platforms

• Performance Monitoring Tools

• Background in AI or automation tool support

• Experience with Azure support and troubleshooting

• Knowledge of enterprise search and knowledge management

• Familiarity with Power Platform administration

• Experience in change management and technology adoption

• Background in creating video tutorials and training content

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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