Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

The Role: As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.

Starting pay: $17.75/hr + $1 for Spanish speaking agents

Training start date: February 10th

Essential Functions/Responsibilities:

• Answer calls/emails from internal Vivint employees

• Troubleshoot sales tools/apps (No experience needed with tools prior to training)

• Answer questions regarding standard sales processes at Vivint

• Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary

Required Skills:

• Proficient communication skills (verbal and written)

• Friendly disposition – White glove Customer Service

• Excellent problem-solving skills to determine the best plan of action

• Must be able to multi-task while using different internal programs

• Ability to adapt to system/process changes quickly while retaining new information

• Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)

• Knowledge of Salesforce is preferred, but not necessarily required.

Minimum Requirements:

• Must be at least 18 years of age

• Ability to pass a background check

• Be able to type a minimum of 35 wpm

• Must be able to work 2 Saturdays per month

• If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.)

• Been in current position minimum of 90 days.

Required Working Conditions :

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.?

• Have a quiet and private location from which to work?

• Must be able to provide your own equipment. This entails:

• A computer (laptop or desktop) no older than 5-7 years

• (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) ?

• Computer must run Windows 10 or higher

• Computer must have at least 8 GB RAM, 16 GB recommended

• Computer must have a webcam.

• A USB wired headset equipped with a microphone.?

• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds?

• Must have a wired internet connection

• A second monitor is strongly recommended if a laptop is being used

• An external mouse (if using a laptop)

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.