Introduction

Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to shape IBM's future. Start your journey now!

Your Role and Responsibilities

The Contact Center is a recruitment contact center staff that supports live calls, emails, chats, and web-based requests. This team is committed to delivering efficient, knowledgeable, and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries.

• Resolve customer inquiries through multiple contact mediums

• Assisting Hiring Managers, applicants, candidates, client employees, recruitment staff, and other stake holders

• Demonstrate exceptional customer service skills and emotional intelligence

• Use critical thinking skills to independently assess and resolve situations

• Communicate clearly in English - both verbal and written communication

• Handle a minimum of 50+ calls a day, in addition to managing a workload from other contact mediums

• Simultaneously use phones, contact center software and other contact mediums

• Identify potential issues of risk to the client and recruitment. Determine escalation routes when appropriate.

• Work with internal and external stakeholders to ensure proper customer service is being delivered

• Deliver on a multitude of services - including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar services

• Act as a company gatekeeper and liaison to recruitment process

• Adherence and knowledge of IBM and client policies, procedures and recruitment process

• Some reporting may be required

• Perform other miscellaneous duties as required by the management

• Resolve internal and external candidate's inquiries through multiple contact mediums (phone, chat, internal cases and email)

• Assist hiring managers and recruitment staff to create and/or modify job requisitions

• Assist current and former employees to fulfill their HR needs

Required Technical and Professional Expertise

• At least 1+ year experience in Customer Service

• At least 3-6 months experience in Human Resource and/or Staffing

• At least 1+ year experience in an office environment using the telephone and computer as the primary instrument to perform your job duties

• At least 1+ year experience with computers including in-depth internet knowledge and working proficiency in Word, Excel and Outlook

• High fluency in English - both written and verbal communication

Preferred Technical and Professional Expertise

• At least 6 months experience with a web-based applicant tracking system

• At least 6 months knowledge of functional recruitment best practices

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.